- Report: #1105205
Report - Rebuttal - Arbitrate
Complaint Review: Carmax
Carmax6333 Bell Station Rd Glenn Dale, Maryland USA
Carmax One wrong followed by an even bigger ripoff Glenn Dale Maryland
*Consumer Comment: It takes two people to sign off on the deal: the buyer and the seller
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I am not directly involved in these transactions but now that I know many of the facts,
I am moved to post a negative report about CARMAX and their financing partner,
Santander Consumer USA Inc. .
My daughter purchased a vehicle from CARMAX. Some time after the purchase, she discovered
that CARMAX had provided her with a false CarFax report. She complained and CARMAX offered
to remedy the situation but did so by selling her a newer and more expensive car.
She could barely make her payments at the time and had questionable, if not bad, credit but
CARMAX arranged financing through Santander. After more than a year, I have discovered
that she owes some $16,000 on a 2009 Nissan Sentra! As I said, I was not directly involved
in making the "deal", but is is clear that the CARMAX had to have made misleading statements
that they were correcting a wrong. Instead, they rolled the balance due on the original vehicle
into the finance of the newer one with what is likely an outrageous interest rate.
I would recommend that one avoid purchasing vehicles from CARMAX because they are not an
honorable company - at least they were not honorable in my opinion in their dealings with my daughter.
This report was posted on Ripoff Report on 12/07/2013 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carmax/Glenn-Dale-Maryland-20769/Carmax-One-wrong-followed-by-an-even-bigger-ripoff-Glenn-Dale-Maryland-1105205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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