• Report: #450135

Complaint Review: Carmax

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  • Submitted: Fri, May 08, 2009
  • Updated: Fri, May 08, 2009

  • Reported By:Tonganoxie Kansas
Carmax
6801 E Frontage Rd Merriam, Kansas U.S.A.

Carmax 125+ Point Inspection Doesn't Mean Squat! Merriam Kansas

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We purchased a 2006 Jeep Liberty in Feb 2009. After 30 days the heater fan would not work. After driving the vehicle for less than 3 months, the car wouldn't start. All electrical worked, but car wouldn't turn over. In fairness to Carmax they did have the vehicle towed to their lot on Friday evening. Service dept is closed on Sat and Sun so car sat until Monday. Unable to even look at car on Monday, but got to it on Tuesday.

Service Dept said they didn't know what was wrong but put vehicle through all diagnostic tests. Still couldn't find problem so Carmax had vehicle towed to Jeep dealership for inspection. Jeep dealership reported to us that diagnostic tests revealed hardware and software errors.

After having the vehicle in Carmax's possession for 7 days, it was determined that a fuse was missing. That fuse cost us $424.12 out of pocket due to their inability to diagnosis the problem. We were charged for all labor to do the diagnostic testing for a 20 amp fuse that probably cost Carmax 20 cents. I would think that most mechanics would look for the obvious first!

Cheri
Tonganoxie, Kansas
U.S.A.

This report was posted on Ripoff Report on 05/08/2009 09:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carmax/Merriam-Kansas-66204/Carmax-125-Point-Inspection-Doesnt-Mean-Squat-Merriam-Kansas-450135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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