• Report: #871784

Complaint Review: Carmax

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  • Submitted: Sat, April 21, 2012
  • Updated: Sat, April 21, 2012

  • Reported By: Carmax Ripoff — College Station Texas United States of America
Carmax
12800 Tuckahoe Creek Parkway, Richmond, VA 23238 Plano, Texas United States of America

Carmax also Maxcare ,seems to be wholly owned by Carmax, but hides that fact when trying to settle issues! deceptive trade practices, specifically false advertising and making false statements about the car we purchased Plano, Texas

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Carmax of Plano sold me a 2007 MINI that we ultimately discovered had: 1. been sold and returned within a 5 day grace period, 2. had almost 3000 additional miles put on the car within the time period, 3. did not do a re-inspection (that famous inspection they advertise is done only the first time they turn the car, if then!) 4. had been used as a loaner or program car by members of the Plano Carmax team. And all the above was lied about as I specifically questioned if: 1. the car had been used by any one at any time as a program car, 2. the car was ever taken home by people at the dealer, 3. the car had only one owner.  I was promised a report repeatedly, but the salesman (Rick Shelton?) kept saying that something was wrong, so he would mail one.  (Of course, that never happened.)

Less than 6 months after buying, my son was fortunately not killed in a catastophic mechanical failure involving a flywheel breaking, clutch locking,  brakes locking up, and car freezing in 2nd gear!  After managing to kill the engine and get in a safe place, he called Carmax of Arlington and was told "do not bring the car here, we can not fix; take to the BMW dealership". So, he did. And the service department tried to work with Maxcare to make repairs . . until Maxcare would not send "an inspector" and kept delaying the repairs - even though a rental car bill was accruing daily!  Finally, after 21 days of delay tactics through Maxcare and 21 days of rental car bills on a driver under 25 - my son picked up his "new" car. Maxcare refused to pay for the flywheel and clutch (saying that driver skills caused failure) and paid only for the broken drive chain and 7 days of rental!!! Without a doubt, this has been the biggest financial fiasco I have experienced in some time! And Carmax corporate response - they only decided to pay a portion of the costs when they realized -- wait for it --- they inadvertently gave me all the financial info on the former owner and that is how I found out how much they had lied when I was buying the  car!  Let's talk all levels of malfeasance and corruptness!

This report was posted on Ripoff Report on 04/21/2012 01:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carmax/Plano-Texas-/Carmax-also-Maxcare-seems-to-be-wholly-owned-by-Carmax-but-hides-that-fact-when-trying-871784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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