- Report: #977046
Report - Rebuttal - Arbitrate
Complaint Review: Carmax
Carmax4755 North Orcale Road, Tucson, Arizona United States of America
Carmax Took my car in at least 14 times within one year due to so many issues Tucson, Arizona
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I was told by one of the reps in the service department it was because Carmax put in a cheaper alternator. I have had to fix the driver mounts, the wheel barrings, brakes which is common I know. The main concern I had is when I was told the axle was bent and it should have never went off the lot this way. I traded in a car that was not reliable to get a car that should be relaible. I am making car payments of $303 a month to not have these problems. How is this fair to me that Carmax put a car on their lot that has so many problems. I tried to get financed at Carmax but I seem to be stuck with this car. Something needs to be doen about this.
Carmax's reputation is to take care of their customers. I spent almost $500 on car repairs last week and I am already hearing noises again. I now have to take this car back in. I am so frustrated with the whole situation. I need something relaible not something I have to take on once to twice a month. Carmax needs to do something about it an take care of it. It is costing me more money than I was spending on my old car. This whole situation is causing me anxiety and bringing tears to my eyes. I am embarrased when people ask me why I have to take it in so much. Please do something about this.
This report was posted on Ripoff Report on 12/02/2012 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carmax/Tucson-Arizona-85705/Carmax-Took-my-car-in-at-least-14-times-within-one-year-due-to-so-many-issues-Tucson-Ari-977046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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