• Report: #977046

Complaint Review: Carmax

  • Submitted: Sun, December 02, 2012
  • Updated: Sun, December 02, 2012

  • Reported By: dmb — Tucson Arizona United States of America
4755 North Orcale Road, Tucson, Arizona United States of America

Carmax Took my car in at least 14 times within one year due to so many issues Tucson, Arizona

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 Hi my name is Dennis **** I purchased a car in December of 2011 a 2002 Ford Focus from the Carmax located at 4755 North Orcale Road, Tucson Az 85705. Since the date I took it off the lot I have had nothing but issues with the car.  In the first week I had to take it back due to the alternator going out and driver mounts needing to be fixed had to take it back twice.  I had to take it back several times at least a dozen or more in the last year.  I found out Carmax put in the wrong sized battery and the alternator went out again within the same year.  

I was told by one of the reps in the service department it was because Carmax put in a cheaper alternator.  I have had to fix the driver mounts, the wheel barrings, brakes which is common I know.  The main concern I had is when I was told the axle was bent and it should have never went off the lot this way.  I traded in a car that was not reliable to get a car that should be relaible.  I am making car payments of $303 a month to not have these problems. How is this fair to me that Carmax put a car on their lot that has so many problems.  I tried to get financed at Carmax but I seem to be stuck with this car.  Something needs to be doen about this.

Carmax's reputation is to take care of their customers.  I spent almost $500 on car repairs last week and I am already hearing noises again.  I now have to take this car back in.  I am so frustrated with the whole situation.  I need something relaible not something I have to take on once to twice a month.  Carmax needs to do something about it an take care of it.  It is costing me more money than I was spending on my old car. This whole situation is causing me anxiety and bringing tears to my eyes.  I am embarrased when people ask me why I have to take it in so much. Please do something about this. 

This report was posted on Ripoff Report on 12/02/2012 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carmax/Tucson-Arizona-85705/Carmax-Took-my-car-in-at-least-14-times-within-one-year-due-to-so-many-issues-Tucson-Ari-977046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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