• Report: #621514

Complaint Review: Carmax/Ontario

  • Submitted: Thu, July 08, 2010
  • Updated: Thu, July 08, 2010

  • Reported By: Maria — Ontario California U.S.A.
Inland Empire Blvd Ontario, California United States of America

Carmax/Ontario Sales Person: Paula Sales Manager: Karen Extended Warranty Ontario, California

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I purchased a vehicle through Carmax in January of 2010.  I was offered extended warranty by the Sales Person Paula.  When asked if I were to cancel it, how would it affect my financing, Paula claimed that the payment would be reduced to the original paymnet quoted, which was $80 less per month.  With a baby on the way, this was a concern and I expressed that.

Paula and the sales manager claimed that I "misunderstood."  After several follow up calls and the involvemnt of the BBB, the company has not been responsive or taken any responsibility of their unethical sales ethics.

This report was posted on Ripoff Report on 07/08/2010 11:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarmaxOntario/Ontario-California-91761/CarmaxOntario-Sales-Person-Paula-Sales-Manager-Karen-Extended-Warranty-Ontario-Cal-621514. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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