- Report: #1003732
Report - Rebuttal - Arbitrate
Complaint Review: Carnival Cruise Line
Carnival Cruise LineInternet United States of America
Carnival Cruise Line unauthorized access and charge to my credit card Internet
*Consumer Comment: So
*Author of original report: Carnival
*Consumer Comment: Wrong Company
I booked a cruise with a cruise company in Grenada. I gave my credit card number as a deposit. About three weeks later I decided that I was no longer traveling and told this to the cruise company in Grenada.
They said I would lose my deposit so I asked to transfer it to brother-in-law and continued paying. They waited untill two weeks before the cruise date, and when the cruise was paid for in full to advise me that the cruise could not be transfer nor cancelled. I did not collect the cruise tickets and demanded my money back.
I never dealt with Carnival Curise Line. I dealt with the local cruise copmany who never communicated to me a cancellation policy. I did not know one existed and the terms. When I requested the cancellation four months prior to the sail date accouring to Carnival Cancellation Policy I was entilted to a partial refund. But I knew nothing of it. I was not told that a name change is allowed...I was told it could NOT be transfered to my brother-in-law. Carnival Cruise Line is now presenting a letter written to me, by them dated two days prior to the sail date saying my request for cancellation is too late and I now have no opportunity for a partial refund. This is fraud! My request to the cruise company was made four months earlier and I never recieved said letter from them of the local company.
But worst of all I never gave my credit card information to Carnival Cruise and never authorized them to charge it. They cannot show written nor verbal authority to use my card.
This report was posted on Ripoff Report on 01/26/2013 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carnival-Cruise-Line/internet/Carnival-Cruise-Line-unauthorized-access-and-charge-to-my-credit-card-Internet-1003732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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