- Report: #1040724
Report - Rebuttal - Arbitrate
Complaint Review: Carnival Cruise Lines
Carnival Cruise Lines3655 NW 87th Avenue Miami, Florida United States of America
Carnival Cruise Lines Carnival Cruise Lines lying to customers about Cancellation penalties to discourage cancellations. Miami, Florida
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Where they slipped up is when I received a response to the second email stating that as of April 4, 2013 It would be a 50% penalty. So the first email that stated it would be a 50% penalty on April 2, 2013 was a lie and I could have cancelled prior to April 4, 2013 and only paid the non-refundable deposit of $200 and an $50 cancellation fee. In addition to all this, the email chain they forwarded to me shows that a Carnival representative read and forwarded my email on March 21, 2013. They read the email 3 days after I sent it and still did not respond until they though I couldn't cancel the booking for less than 50%.
Don't make the mistake of booking a cruise with Carnival Cruise Lines, they do not value you as a customer and will lie and cheat to keep your money.
This report was posted on Ripoff Report on 04/04/2013 02:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carnival-Cruise-Lines/Miami-Florida-33178/Carnival-Cruise-Lines-Carnival-Cruise-Lines-lying-to-customers-about-Cancellation-penalti-1040724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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