- Report: #370813
Report - Rebuttal - Arbitrate
Complaint Review: Carnival Cruise Lines
Carnival Cruise Lines3655 NW 87th Avenue Miami, Florida U.S.A.
Carnival Cruise Lines HORRIBLE EXPERIENCE Miami Florida
*Consumer Comment: I had fun on my Carnival Trip
*Consumer Comment: Carnival Triumph
First off, they knew before we boarded the ship that they were going to have to cancel the Bahamas port, and didn't tell anyone until we were already on the ship and moving, which was so horrible. They said it was the weather, although on the way back the Bahamas port was great and sunny, but they still kept us on the boat the whole time. We had 5 days at sea and only were able to get off the ship two times.
The service was the worst I have ever experienced. The people were rude, and grumpy. Everything fun to do cost money, and the free activities were repeated, exactly the same. They were soo boring, I would rather have sat in my stateroom, which was dirty, and I had holes in my sheets. Blood Stains on my sheets. It was disgusting; they play the movies over and over again instead of having new ones daily, like advertised.
The food, o my, where do I start, the food was just plain disgusting. I eggs every morning were soggy. The bacon stuck in clumps and tasted horrific. The lunch was hard, chewy, most of the time overcooked, whatever it may be, and if you ordered a chicken sandwich and opened it up to take off what you asked them to not put on in the beginning, you would find that there was barely any chicken on it at all, once time in my Chicken Fajita Wrap I opened it up to find ONE piece of hard chicken, it was awful. I threw up almost every meal, because it caused me a stomach ache.
When they told us they were cancelling the Grand Turk port. They offered us $20.00 a person, just like they did with the Bahamas port. Can you believe that, from a $2000.00 dollar cruise, I saw 2 places, and got $40.00 bucks back. All my excursion were cancelled and it took days to receive my refund. Which still has not posted to my bank account? I won money in the casino, which was great, but nowhere near compensated for the time, money, efforts, and everything else I put into trying to make this a nice cruise for my boyfriend's birthday. I would have been happier staying home.
I found out Royal Caribbean was at the Bahamas the 5 day we were at sea, why could they have not taken us to the their private owned island? Because another one of their ships were using it? Come on...we were supposed to go there earlier in the week, why not take us there on the way back, because they knew the more they kept us on the ship, the more money they made, on drinks, games, gambling, and all the other bogus activities they had that somehow always cost money. I felt totally freaked out by all the characters they had as well, they would pretty much force you to take pictures with these creepy looking things. So annoying. Someone trying to sell you something everywhere you looked.
The sushi was the worst, totally fishy, and pretty much I had the worst vacation of my life. I have cruised Royal Caribbean before, and it was a wonderful experience, in fact it was also in hurricane season, September, and it was an amazing time. The ship was cleaner, the food was soooo wonderful, the service/people working on the boat was wonderful, and the activities were amazing ;) If you want to cruise, take Royal Caribbean ;)
Huntington Beach, California
This report was posted on Ripoff Report on 09/08/2008 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carnival-Cruise-Lines/Miami-Florida-33178/Carnival-Cruise-Lines-HORRIBLE-EXPERIENCE-Miami-Florida-370813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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