• Report: #974350

Complaint Review: Carnival Cruise Lines

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  • Submitted: Tue, November 27, 2012
  • Updated: Sun, December 09, 2012

  • Reported By: meredythe — lewiston New York United States of America
Carnival Cruise Lines
3655 NW 87th miami, Florida United States of America

Carnival Cruise Lines Horrible Cruise, Horrible Customer Service and Food Poisoning to top it off miami, Florida

*Consumer Comment: food posioning

*Author of original report: Your big toe was not on my cruise

*Consumer Comment: Worst cruise? MY Big TOE!

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It started when the boat was delayed due to weather.  I understand delays, what I did not understand was how Carnival showed no concern or accountability for people that had traveled in from out of town based upon a certain embarkation time.  That was our situation.  We should have been able to board about noon on Nov 18, 2012, but were unable to board until almost 7 pm!  We lost an entire day of our vacation!  We were refused access to the parking lot at the port, which meant that we had to drive around, pay for parking elsewhere, and find something to do for 7 hours.  When we were finally allowed access into the check in building, we sat for almost 2 hours,  During this time, security barked threats at everyone, threatening to "confiscate the next telephone they saw!"  Not a great way to start off a vacation.

No organization when we boarded.  Balconies so small the door could not open the entire way.  Dried cereal on the floor of the balcony.  Buttons on the phone, to include the wake up call button, not working.  Sporadic bathroom light.  Children in the casino's, and in the restaurant without shoes.  Children allowed to get alcoholic drinks for parents -- parents on other side of the room.  Tried to play Bingo onboard -- $25 for one game!

Spoke to the Director of Guest Services about issues.  His response?  "Obviously we can't do anything regarding compensation."  I responded telling him that was not the reason that I had contacted him to make him aware of the issues.  His response to that was "well, if it is not money you are after, what is it?"  I was speechless.

Irate that he neither offered an apology for such a blatantly rude comment, or to get maintenance to fix the mechanical issues, I told him that I would escalate my issues through another avenue.  He said nothing.  Contacted several people in management (all while on the cruise) and eventually heard back from the onboard Hotel Director, who claimed concern, and yet, ultimately did nothing.  I told him that I thought the Director of Guest Services owed me an apology -- to date never received one, nor did anything change. 

Last night of the cruise -- my mother gets food poisoning.  Horrible food poisoning.  In the bathroom all night.  Stopped by Guest Services in the morning to make them aware.  The did and said nothing other than "ok, we will make a note of it".  Never asked what had been eaten, how long, etc. 

Followed up with corporate headquarters and heard nothing until yesterday.  A representative from the office of the president called me, made alot of excuses and expected me to just understand.  I told her that I was not interested in any kind of voucher from Carnival, and that I would never take another cruise with them again.  I informed her that I wanted a partial refund for the day that we boarded, and lost an entire day of our vacation, as well as reimbursement for the parking that we had to pay for that day when we were denied access to their lot.  I was told "However, I must be honest and inform you that our position remains unchanged; we are unable to offer any compensation in this regard."

This cruise line is horrible!  We wasted close to $1200 per person going on this less than mediocre cruise, with rude and incompetent staff!  Carnival assumes no accountability for this, or for the lack of customer service, and cares only about making money!  Never again!

This report was posted on Ripoff Report on 11/27/2012 10:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carnival-Cruise-Lines/miami-Florida-33178/Carnival-Cruise-Lines-Horrible-Cruise-Horrible-Customer-Service-and-Food-Poisoning-to-to-974350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

food posioning

AUTHOR: Cybelle - (U.S.A.)

In the persons defense, IT IS possible for one person to get food poisoning and not others. Sometimes e.coli will only inhabit a small piece of beef etc..   It is very likely that this person got food poisoning since Buffets are notorious for this and quite frankly the worst offender is the one you would least expect , RICE!
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#2 Author of original report

Your big toe was not on my cruise

AUTHOR: meredythe - (United States of America)

No, this is not my first cruise -- far from it.  It is my 6th, although it is my first, and last on Carnival.  Regardless of what you determine is accurate with regard to the food, I was there, you were not.  Enough said.  And yes, we received notification of a delay -- however, not being from the area, and having traveled into town the night before did not leave us with many options considering we were already there by the time the cruise line determined that there was a delay.  You might consider Carnival a good cruise line, and if it was good for you, well, that is great.  For my family, it was not.  Not even close.  In the future, I will stick with a cruise line that we have cruised with and found to be much better quality all around -- Royal Caribbean. 
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#3 Consumer Comment

Worst cruise? MY Big TOE!

AUTHOR: Carl - (United States of America)

First is this your first cruise?

Second: Like you said northing you can do about weather.  So why did you not call and ask carnval if the ship is in a delay?  They also have a text program.

Third:  You say someone got sick from the food?  I check other boards about your cruise, No one else got sick?  out of 2800 people?

Well I hope you can find a another cruise line to traval and have a fun time....

BUT for me CARNiVAL is the best to cruise.

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