• Report: #1010967

Complaint Review: Carolina Carport Inc

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  • Submitted: Fri, February 08, 2013
  • Updated: Tue, February 12, 2013

  • Reported By: Wayne — Franklinville New York United States of America
Carolina Carport Inc
187 Cardinal Ridge Trail Franklinville, New York United States of America

Carolina Carport Inc Elephant Structures, Carolina Carports Inc. SCAM ARTISTS, DON'T STAND BEHIND GUARANTEE, DON'T SHOW UP, NO PAPERWORK, NO CLIENT SATISFACTION, MISREPRESENTATION TO MAKE SALE Franklinville, New York

*UPDATE Employee: Customer Service Feedback

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Ordered vertical steel garage from Elephant Structures who passed the order onto Carolina Carports or Carolina Carport - both seem to be the same company. Had to fight for a receipt for deposit. Was assured that building was made specifically to comply with requirements in Western NY re: snow loads. Vertical building was ordered so that snow can slide off roof. Horizontal structure was installed. Weight of snow will cave in roof. Not up to specs.  Not what I ordered. First snow melt-water pouring inside of structure and then freezing everywhere inside including electrical sockets. Company will NOT take responsibility for THEIR clerical error. Say they install 2000 buildings per month. No satisfaction. No customer service. They hang up. They want $1600 to correct their mistake. Building inspector wants building torn down. If this company is as large as they say, it would make sense to fix the problem at no cost to the innocent consumer...but they hang up on you. They will NOT stand behind their guarantee. The INSIST that everything was approved VERBALLY - what kind of operation is this anyway?  Verbally?  Now, after months of complaints, they SUDDENLY say they have signed paperwork from me. Obviously this paperwork was created after months of my complaints since I have never seen it and I never signed for a horizontal building. I was never given the option of sealing the roof either.

DO  NOT USE THESE COMPANIES - you will be sorry. You will be ripped off. They do NOT show up when they say they will.  They lie and misrepresent themselves just to make the sale and then they ignore you. They don't fix their mistakes.  This is a SCAM.  FRAUD.  Probably ILLEGAL actions as well.  BEWARE...find a local contractor to do your work.  

CLASS ACTION LAWSUIT ANYONE?  Count me in.

This report was posted on Ripoff Report on 02/08/2013 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carolina-Carport-Inc/Franklinville-New-York-14737/Carolina-Carport-Inc-Elephant-Structures-Carolina-Carports-Inc-SCAM-ARTISTS-DONT-STAND-1010967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Customer Service Feedback

AUTHOR: Elephant Structures - (United States of America)

Good Afternoon Mr. and Mrs. Holliday,

I was able to pull up your order that you placed with Zach and it shows on it that you have ordered a horizontal roof and were priced accordingly.I emailed a copy of the order to you as well as the copy that you signed the day of your installation after the crew had installed the structure in your presence.

It also indicates on it a horizontal roof and your signature is clear on the bottom of the document.Elephant structures is just a dealer for Carolina Carports, which means that when you place and confirm your order with us, we collect the 10% deposit and then send the order to Carolina Carports for manufacturing. We play no part in the order after it has been sent.

However, I received the emails you sent me with the pictures of your leaking roof that caused the ice buildup. I have forwarded those emails to Carolina Carports so they can work with you on taking care of the matter.
For any product defects, please contact Carolina Carports on 800-670-4262 and they will be glad to help you. Again I would like to confirm that your structure was put up based exactly on your order and you have confirmed it and signed it upon installation.

I do apologize for the inconvenience and please contact Carolina Carports for further assistance.

Thank you and have a great day.

Best Regards,
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