11-07-03 I placed a massage chair on Lay Away as of thsi date, with North Carolina Furniture Store. 11475 Ridge Rd., King George, Va. 22485 order number was 21491.
Original Lay away was never initialed or signed by myself!
02-01-05 I was making payments until I had to got o Fla. unexpectedly to help with care of my elderly father. I was gone several months. I recieved nothing from North Carolina Furniture.
10-25-05 I waqs going thru papers when I came across the Lay Away Paper work.
11-01-05 I contacted North Carolina Furniture explaining to them, and apologizing to Judy Trivett Perry, the store manager, whom I originally put the chair on Lay Away with.
At the same time I informed her things in my life had changed. I had to help my dad financially. and was living in an RV which didn't allow for methe luxuaryor even a place to put the chair.
Judy called me back saying, I would not be able to get a refund! OF ANY OF THE MONEY I PAID INTO THE LAW .AWAY
She also told me they still had the chair in the warehouse, and I would have to pick the chair up and pay the remaining balance within 30 days, or I would lose my money i had paid.
12-05 Due to the Holidays it was very difficult to get in touch with Judy. The next time I spoke with her she informed me , bookkeeping had no records .I would have to produce payment receipts.
I located the original invoice and payment sheet. I had attached to it, listing check numbers and amounts! I jhad paid a total of $800.00 on the $1,798.99 ..leaving a balance of $1,030.98..
01-06 Last conversation I had with Judy was Bookkeeping had no records and i would not be able to get the chair.. the $800.00 was non- refundable.
I asked Judy if I could speak with someone over her, as I thought this was unreasonable.. she replied to me, No, she said, she'd talk with a man named Jeff.
The receptionist asked if this was about the chair.. I said yes, she then informed me i could not get the chair as they did not have it and i would not be getting a refund of my money..
I asked the receptionist who Jeff was? She told me he was the owner! I asked for his number and she wouldn't give it to me. he never called me back like i asked them to have him do.
I have called several times stating I have not heard from Jeff or anyone else on this matter. To this date.. I have not heard from anyone .
Complaint I ID 2171446 WITH
BBB of Central Va.
701 E. Franklin Ste. 712
Richmond, Va. 23219-2332
need someone to help me win this case. and get my money I feel should be given back to me.
U.S.A. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.