I found a listing on Craigslist for a room at Carols Furnished Rentals. I phoned and asked if it was located in the basement and if it was clean and safe. I was told it was not underground, it was clean and in a very safe area. I sent my deposit and was told it could be returned if I didn't receive the room I was sent photos of.
I arrived and was taken to the basement. The hallway was filthy, the room was dirty. It smelled of oil. I complained and refused to stay, but was told I wouldn't get my deposit returned. I changed my booking from a month to 2 nights and was told I had to give an extra $250 damage deposit.
I left after 2 nights and asked to have my damage deposit returned. Carol said she would hold on to it for a minimum of 5 days. I pointed out that she had to deal with it at the time of my moving out, but she refused. She said I had to completely clean the room - linens and dishes and all AND she was charging me $70 for cleaning. I refused to clean if she was keeping my $70 cleaning fee and she said she'd return my money if I cleaned. She stood and watched me clean the dishes and fridge and I complained the stove was filthy from the previous tenant and refused to clean it.
After 10 days without any communication from Carol, I phoned her and asked for my damage deposit back and she said she would deal with it that night. I phoned the next day when I had not heard anything from her and she said she would deal with it that afternoon. I phoned the third day when I had not heard anything from her and she shouted at me that I was a bully and hung up.
I complained to the BBB and finally received a response -11 days later - an invoice from her for another $350 for cleaning the fridge and dishes she had watched me wash. I complained to the BBB that this was a lie and she charged me another $100 for harrassing her staff and threatened to take me to small claims court if I did not pay her bill for $600 for cleaning the fridge which she had watched me clean myself.
Do not give this woman any money you ever want to see again. Do not stay in her filthy smelly accommodation, with the cockroaches, the toilet that doesn't flush, the remote that doesn't work and the $600 cleaning fees. Executive accommodation - what a total joke!