• Report: #846646

Complaint Review: Caron Realty Management

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  • Submitted: Wed, February 29, 2012
  • Updated: Wed, February 27, 2013

  • Reported By: Burned and Eaten — Denver Colorado United States of America
Caron Realty Management
7201 S. Broadway #100 Littleton, CO 80122 Littleton, Colorado United States of America

Caron Realty Management Diane Miller Sued me, lied and never responded to my requests or provided an accounting! Littleton, Colorado

*Author of original report: Clearly a personal opinion of my experience

*REBUTTAL Individual responds: Falsely Accused & Slanderous Report

*REBUTTAL Individual responds: Falsely Accused & Slanderous Report

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I received a letter from Caron Mgmt.  regarding an alleged dues payment issue.  I sent the attorney and Caron a copy of my bank register for the past 3 years and nothing was missing.  They reused to tell me when their debt was from, refused to provide the accounting I asked for and then finally, refused to answer any of my letters or emails.  Then, they served my underage child with lawsuit paperers, lied about it in court and keep adding fees, and charges to their bills.  An alleged couple hundred dollar charge became a several thousand dollar charge without ANY accounting on their end, or the attorney's end.

I hired an attorney to help resolve this issue and they refuse to even respond to him!

I have not only double paid dues, and at times paid them weeks too early...I was charged late fees for those times as well.

They won't respond to requests for records and they do not feel obligated to provide you with ANYTHING you ask for from them. I asked for a mailed copy of the bylaws and they refused to even do that.

They seem to retaliate when you complain, and would not even give me access to the president of my HOA Board.

This report was posted on Ripoff Report on 02/29/2012 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Caron-Realty-Management/Littleton-Colorado-80122/Caron-Realty-Management-Diane-Miller-Sued-me-lied-and-never-responded-to-my-requests-or-p-846646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

Clearly a personal opinion of my experience

AUTHOR: - (USA)

As with my previous personal opinion regarding Caron Realty, and as with any complaint a person has with a business or person(s) associated with that business. It is a personal opinion based on one's own experience. Every business will experience negative feedback by someone, and hopefully the business will see where they could have warranted a negative review.

It was my own opinion on how I felt the experience was for me and have no past, present or future ill will toward Caron Realty or any person(s) associated with this business.. To infer or imply any malice, defamation, slander, etc. is and never would be the intention or implication. I merely have expressed my personal opinion on the events and actions that had taken place in this particular matter. An opinion, is an opinion and that's all.

In my opinion, I had what felt like a negative experience trying to resolve an issue with them. Though I had no problem paying a debt if I owed it, I felt reason to pursue the validity and an appropriate accounting of the alleged debt, as anyone would. It is also my opinion that getting that information was very difficult and not without what felt like to me to be unnecessary difficulty in trying to communicate with them over an extended period of time.

Though I can appreciate the difficulty in trying to handle all the issues that come with property management, I felt that at times my efforts to resolve the issue were ignored, negative, confusing and at times, concerning. I believe I proactively tried to do my part and in my opinion was met with a lot of resistance which felt to me to be intentional. Again, this is my opinion and I'm sure they have their own.

This may not be everyone's or anyone's experience with this business. Nor is it an advertisement to use or not use this business. I'm sure there are positive reviews based on other people's personal opinions out there as well.

I harbor no resentment or "malice" toward this business or related parties and never have. I only wish them good will and success. I personally felt disappointed on how this matter was handled , and hope any future matters, if there should be any, will be more positive of an experience.
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#2 REBUTTAL Individual responds

Falsely Accused & Slanderous Report

AUTHOR: Caron Realty, Inc. &amp Management - (USA)

Our company was just notified of this false "Rip Off Report" that was filed on our company on February 29, 2012.  This particular individual was provided every piece of information requested as well as her attorney.

Every Homeowner's Association has late fee policies in place.  Late letters are sent on a monthly basis notifying any owner who is outstanding that they have a balance due and it provides the Late Fee Policy within the body of the letter.  The Late Fee Policies clearly state that when an owner becomes three months delinquent, they are sent to the Association's attorney for collection.  Prior to being sent to the attorney, they are provided notice that if the account is not paid in full by a certain date, it will be turned over for collection so they have plenty of notice to cure their delinquency.   Homeowner's are not falsely sued for non-payment of dues. 

Ledgers are provided to the attorney and they proceed accordingly.  Double payments are not collected and updated ledgers are provided when the matter proceeds to court.  Homeowner's are not sued unless they are delinquent.  In addition, the longer an owner refuses to pay their dues, the more the legal fees increase.  The unit owner has the ability to keep this from happening by simply bringing their account current.  Payment of monthly dues is no different than making a car payment, mortgage payment or credit card payment, they all have due dates and penalties if not paid as per the policies the individual agreed to.

In addition, multiple ledgers were provided to her attorney showing the balance due and any payments received were credited accordingly, but still the account remained delinquent due to numerous payments which were returned for insufficient funds and months where payments were never made.

When purchasing a unit, they agree to abide by the Governing Documents and any policies created by the Board of Directors.  This means that if they do not pay their dues as per those documents, they must pay penalties and face collection proceedings for delinquencies.

With regards to not providing records, every Association we manage has a website and each owner has their login ID and password to obtain any documents they would like to review.  The website also includes financial reports, minutes, Rules & Regulations and any policies put in place.  If the unit owner does not remember their website address, login ID or password, they are asked to send us an email and we provide the information to them.  The information is available 24 hours a day, 7 days per week.

This claim is false and has only been written to slander our company. Our company does not write the Governing Documents, nor do we create the policies, but we are hired to uphold them. 
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#3 REBUTTAL Individual responds

Falsely Accused & Slanderous Report

AUTHOR: Caron Realty, Inc. & Management - (United States of America)

Our company was just notified of this false "Rip Off Report" that was filed on our company on February 29, 2012.  This particular individual was provided every piece of information requested as well as her attorney. 

Every Homeowner's Association has late fee policies in place.  Late letters are sent on a monthly basis notifying any owner who is outstanding that they have a balance due and it provides the Late Fee Policy within the body of the letter.  The Late Fee Policies clearly state that when an owner becomes three months delinquent, they are sent to the Association's attorney for collection.  Prior to being sent to the attorney, they are provided notice that if the account is not paid in full by a certain date, it will be turned over for collection so they have plenty of notice to cure their delinquency.   Homeowner's are not falsely sued for non-payment of dues.  

Ledgers are provided to the attorney and they proceed accordingly.  Double payments are not collected and updated ledgers are provided when the matter proceeds to court.  Homeowner's are not sued unless they are delinquent.  In addition, the longer an owner refuses to pay their dues, the more the legal fees increase.  The unit owner has the ability to keep this from happening by simply bringing their account current.  Payment of monthly dues is no different than making a car payment, mortgage payment or credit card payment, they all have due dates and penalties if not paid as per the policies the individual agreed to.

In addition, multiple ledgers were provided to her attorney showing the balance due and any payments received were credited accordingly, but still the account remained delinquent due to numerous payments which were returned for insufficient funds and months where payments were never made.

When purchasing a unit, they agree to abide by the Governing Documents and any policies created by the Board of Directors.  This means that if they do not pay their dues as per those documents, they must pay penalties and face collection proceedings for delinquencies.

With regards to not providing records, this Association has a website and each owner has their login ID and password to obtain any documents they would like to review.  The website also includes financial reports, minutes, Rules & Regulations and any policies put in place.  If the unit owner does not remember their website address, login ID or password, they are asked to send us an email and we provide the information to them.  The information is available 24 hours a day, 7 days per week.

This claim is false and has only been written to slander our company. Our company does not write the Governing Documents, nor do we create the policies, but we are hired to uphold them.  
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