- Report: #737328
Report - Rebuttal - Arbitrate
Complaint Review: Carousel Checks
Carousel Checks8906 S. Harlem Ave. Bridgeview, Illinois United States of America
Carousel Checks Poor Customer Service- Recieved Incorrect Checks Bridgeview, Illinois
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I recently placed a check order and when I received the checks, my address was not printed on them. I phoned and spoke with a customer representative who was not only extremely condescending, but also very unhelpful.
I asked if I could return the checks and have them re-printed and was told , no but I can give you a 20% discount. This is unacceptable as I have now paid for one order of checks I cannot use and then have to pay again for a new order to be done right when it should have been correct the first time.
The customer service rep then proceeded to tell me I could use the checks without a printed address( almost as if he had his replies ready before I could finish the question). I informed him that a printed address is a requirement anywhere I have ever written a check. Any comment I made he just replied "yeah" in a very phony ,condescending manner.
I once again asked if he could do anything to help and re-print my order correctly, he looked the order up and told me it was my mistake and I did not enter the address ( What ever happened to "The customer is always right"). I assured him I did enter the address ( I remember this, because I chose not to enter the telephone number). He said maybe I entered it with the billing and shipping but I never entered it to be printed on the check. I know what I ordered and I do not appreciate being told I am wrong and that I was confused on where I entered the address.
He said, "Yeah, I can't do anything for you." I said, well if there is nothing you can do, I will have to use the checks but I will never order from your company again. He said "ok", and I replied I'm sorry you don't want to do anything to keep me as a customer.
All I am asking for is what I ordered, this should not be much of a hardship for your company. If it is, I assure you that you will lose many customers. I do not expect to be told I am wrong and spoken to like I am a five year old !
I am extremely disappointed with this company. Not only will I never place another order, I will go to the media and consumer affairs for restitution.
This report was posted on Ripoff Report on 06/06/2011 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Carousel-Checks/Bridgeview-Illinois-60455/Carousel-Checks-Poor-Customer-Service-Recieved-Incorrect-Checks-Bridgeview-Illinois-737328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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