• Report: #448166

Complaint Review: Carparts.com

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  • Submitted: Fri, May 01, 2009
  • Updated: Fri, May 08, 2009

  • Reported By:Richmond Texas
Carparts.com
763 Progress Parkway Lasalle, Illinois U.S.A.

Carparts.com Bait and switch, beyond bizarre Lasalle Illinois

*Author of original report: Money returned by carparts.com

*Author of original report: Money returned by carparts.com

*Author of original report: Money returned by carparts.com

*Author of original report: Still more...

*Author of original report: But wait ...even more....Delta goes to bat for me ! Good guys !

*Author of original report: Now even more !

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This is without a doubt the most bizarre experience I have ever had in business transaction.

On their website they displayed Hella halogen headlights. Hella is the oem headlight in BMW, Mercedes, etc.. A German company with a world class reputation. I needed a replacement for one of the Hella lights on my car.

From Carparts.com I ordered the 7" H4 halogen headlight under the hella column, the order approximated $55 dollars, a good price.

I few days later I recieved a 7" "delta" brand headlight from a company in California..A good approximation of what I ordered and paid for, but different in appearance, beam dispersion and profile..Why would I want two dissimiar headlights on my classic mercedes ??

After rechecking my order, I contacted Carparts.com...the customer rep insisted with the resoluteness of a N. Korean propagandist that I had recieved a genuine Hella product.. She would not be detered in her insistance that they had sent a Hella part...Funny the packaging and product don't say hella anywhere...not to mention country or origin..The Hella product has the distinctive hella logo and "made in Germany" everywhere..

They "kindly" were going to "allow" me to return it with a 15% restocking charge...and I pay shipping.

Remember I had the genuine product to compare with ! Heres a quote from a Carparts.com email "The part number, as you are able to verify is a HELLA part number 01-1149-14. Going further, you are able to return the item for a full refund, as we are not going to have any other HELLA headlamps for your vehicle" This is the reply I recieved when I basicly demanded they send me what I ordered and paid for !

Thats the right part number for the genuine hella product and the delta product I recieved...I checked the hella website and they have nothing called delta. Over 2dozen emails back and forth trying to convince me that up was down and black was white..Remember that customer rep that would'nt let a guy cancel his AOL.??..you get the picture. They kept insisting ceaslessly that I had a genuine Hella product..Why didn't it say Hella ???

Fake parts and soviet-era customer service...caveat emptor.

I saved every e-mail for posterety...might make a good episode of "The Twilight Zone"!

John
Richmond, Texas
U.S.A.

This report was posted on Ripoff Report on 05/01/2009 07:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carpartscom/Lasalle-Illinois-61301/Carpartscom-Bait-and-switch-beyond-bizarre-Lasalle-Illinois-448166. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Money returned by carparts.com

AUTHOR: John - (U.S.A.)


Well good for them, they did keep their word and credited my bank account like they said they would..They'll get their light back soon.

I'll probably wonder about this for the rest of my days...just conjecture on my part...but I think due to the consistancy of response from 2 customer reps they were probably having to conform to some "policy".

Remember employees do what management dictates or they are replaced with someone who is..

Probably everyone reading this has been in some situation where you could either do the right thing or keep your job..decent people should never be placed in that situation..It's corrosive to one's soul.

One universal truth : I've never seen an outfit where the customer is treated any better than the employees are.. If they only realized what they are doing to themselves.
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#2 Author of original report

Money returned by carparts.com

AUTHOR: John - (U.S.A.)


Well good for them, they did keep their word and credited my bank account like they said they would..They'll get their light back soon.

I'll probably wonder about this for the rest of my days...just conjecture on my part...but I think due to the consistancy of response from 2 customer reps they were probably having to conform to some "policy".

Remember employees do what management dictates or they are replaced with someone who is..

Probably everyone reading this has been in some situation where you could either do the right thing or keep your job..decent people should never be placed in that situation..It's corrosive to one's soul.

One universal truth : I've never seen an outfit where the customer is treated any better than the employees are.. If they only realized what they are doing to themselves.
Respond to this report!
What's this?

#3 Author of original report

Money returned by carparts.com

AUTHOR: John - (U.S.A.)


Well good for them, they did keep their word and credited my bank account like they said they would..They'll get their light back soon.

I'll probably wonder about this for the rest of my days...just conjecture on my part...but I think due to the consistancy of response from 2 customer reps they were probably having to conform to some "policy".

Remember employees do what management dictates or they are replaced with someone who is..

Probably everyone reading this has been in some situation where you could either do the right thing or keep your job..decent people should never be placed in that situation..It's corrosive to one's soul.

One universal truth : I've never seen an outfit where the customer is treated any better than the employees are.. If they only realized what they are doing to themselves.
Respond to this report!
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#4 Author of original report

Still more...

AUTHOR: John - (U.S.A.)

The deltatech folks were beyond nice. I may have helped them avoid a big caused by carparts.com misrepresenting their product as a genuine hella product.
Moreover carparts .com admitted they carry no hella headlights !
I was lining things up to go after them with the Texas Deceptive Trade Practices act which is aimed at making scammers life hell..
When I started asking them for an address for reciept of legal service things got quiet...things must have made their way up the foodchain because I recieved the following email:



I would like to apologize for the inconvenience experienced with your recent purchase.
I have reviewed your order as well as the extensive communication. I understand your frustration as I to would be rather upset. If Delta had been contacted immediately, this situation could have been resolved in a more efficient and timely manner. I have at this time issued a full credit to your credit card with no return necessary. The product you have received, is as you are aware a Delta Product which has no affiliation with Hella. We unfortunately do not offer the Hella as advertised. Thou this does not help your situation, this product number has been removed from our site until it can be corrected.
I again would like to apologize for the inconvenience as well as for the mis-information provided to you on several occasions.
I understand you would like to pursue other avenues with your concern on this. I am including the address to which you may direct any correspondence:

Carparts.com
763 Progress Parkway
LaSalle, IL 61301.

If I may be of further assistance, please let me know.

Sincerely,
Tracy L. Grieves
Carparts.com Supervisor
815-667-7962


In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email.

***end of email***
I'll update the report if the credit arrives or dosen't...apparently the problem fell upon the ears of someone who could do something other than argue with customers..
I'll probably return the light, I feel now as I do not rightfully own it if my $$ are returned.. that is unless the postal inspectors need it..
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#5 Author of original report

But wait ...even more....Delta goes to bat for me ! Good guys !

AUTHOR: John - (U.S.A.)

These are good guys ! Buy your lights from them!

John,

Thank you very much for getting us involved. I have already alerted a
manager at Carparts.com about this incident and requested an immediate
retraction and apology.

Please let me know if you don't hear from them by Friday.

I feel sorry for what you have gone through.

In the future feel free to approach us direct and I will personally assist
you.

Best regards,

Bogdan Durian
DELTA TECH INDUSTRIES, LLC
807 S. Fee Ana Street
Placentia, CA 92870, U.S.A.
Ph: 714-577-8028
Fx: 714-577-0140
bogdan@deltalights.com
www.deltalights.com
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#6 Author of original report

Now even more !

AUTHOR: John - (U.S.A.)

I contacted Deltatech in California...the email they sent me surprised me.. it is as follows..


No, we are not Hella. We are a US company established over 30 years ego. We would like to receive a digital picture of the headlight you received from Carparts.com along with any supporting information which tells you that it is a Hella product. If your allegation is correct and we prove your claim we will be glad to ship you the other Delta headlight to match absolutely free.



Best regards,



Bogdan Durian



DELTA TECH INDUSTRIES, LLC

807 S. Fee Ana Street

Placentia, CA 92870, U.S.A.

Ph: 714-577-8028

Fx: 714-577-0140

bogdan@deltalights.com

www.deltalights.com
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