- Report: #997000
Report - Rebuttal - Arbitrate
Complaint Review: Carrabba's
Carrabba's335 East Linton Boulevard Delray Beach, Florida United States of America
Carrabba's Italian Grill HORRIFIC experience! I'd rather get a ROOT CANAL! Delray Beach, Florida
*Consumer Comment: I understand...
My wife and I with seven friends of ours decided to go to Carrabba's since it was right next door to a place in which we originally intended to go however was now shut down.
We were all sat at a table in which accomodated the 9 of us well. The waiter, who's name I won't mention, (however looked identical to the annoying kid "Charlie" from Disney's "The Mighty Ducks") approached the table. It was at this very point to whicht the experience plummeted worse than the stock market during the crash of 1929.
After asking us what we'd all like to drink, just before turning away he sarcastically said "I guess everyone wants waters too?", seeming somewhat annoyed. This question confused me at first because of the sense of sarcasm, however we all said "please", as he stomped off towards what we assumed was to grab our beverages.
About 25 minutes went by, and someone at our table said "where is the waiter?", which reminded me that we had ordered our drinks quite a while ago. Our gazes towards the kitchen area must've caught someone's attention because he literally ran all nine waters over to our table a minute later. The waiter was so nervous, frustrated, and in a hurry that the very first drink he attempted to place on the table spilled all over my friend's wife's lap. Now I don't know if he did this on purpose or not, but I could've sworn I saw him clothesline the glass of water right when he sat it down. But at this point in the meal, I felt I'd give him the benefit of the doubt.
Twenty of the longest minutes of my life go by before this clown comes with the remainder of the beverages we had ordered. "Sorry guys, my bad", he said, as he began to come up with excuses of why everything was taking so long. "We're ready to order", I said, still remaining calm. "I have to go number two real quick, I'll be right back", the waiter stated, as he darted toward the bathroom in a hurry. I couldn't believe that our very own server would admit such embarrassing details of his bowels, especially being our waiter.
By the time he came back to our table, we had all forgotten that we had not yet ordered. He began to take our order, however the waiter was unable to answer any questions that we had about the menu. He kept responding with very vague, generalized answers to which we were only left with more questions and no affirmation whatsoever.
The waiter disappeared for about another thirty minutes, only to come back and tell me that what I had ordered was no longer available. "Yeah sorry, we're out of that," he said. I purposely took a glance at my watch to show how annoyed I was at this point, as he said "don't worry, everything will be right out." I ordered something else and he said "Sorry again."
Another 40 minutes go by and we still have not seen the waiter since. I took a look around at our table to notice that there were 9 completely empty glasses just sitting in front of us, as we were all now dying of thirst. It was at this point we were questioning whether or not the restaurant was even open, and assumed they simply forgot we were in the restaurant.
I then stood up just to go pay whatever balance we had for our drinks and just get out of there, however just as I did a short, fat, sweaty, smelly bald guy came charging out with a tray of food to deliver. He immediately just started calling out the plates, not even knowing what they were. "PASTA?!" he screamed. He had no clue what the plates were! "Pasta" was what he could come up with. "CHICKEN?!?!" he screamed again, looking around for who ordered a "chicken", however 5 of us ordered different types of chicken entrees. "Ummmm... some kind of fish?!" was his next call-out. I noticed that he had been sweating so bad, his sweat was just dripping all over our food. Finally, our waiter came out to "assist" him. He then asked the waiter "what is this?" as he held a plate up directly in his nose. The waiter stuttered for about a full minute and a half before he asked us "who got this?" and simply showed us what it was. "This" turned out to be my wife's chicken parmigiana, which I was dumbfounded that neither of these clowns could identify. The fat guy then yelled "well who gets THIS?!" holding up yet another plate. "That goes to the black guy" our waiter said, then pointing his index finger right in my friend's face, about 3 inches from it. My friend, being the only "black" guy at the table, claimed his dish. However, even after he accepted his meal and it was placed in front of him by the fat food-runner, our waiter continued pointing directly in his face for about another 30 seconds. He seemed to have spaced-out at this point, as he was just staring blankly at my buddy while continuing to point directly at his face. Finally, the fat guy pulled our waiter's finger from my buddy's face and then whispered in his ear. The waiter then angrily dashed for the kitchen.
I had started cutting into my food and put the first bite into my mouth when I realized how cold my meal was. I mean, it was freezing cold. So cold I got a brain freeze from it and had to drink a hot coffee to warm my esophagus. I had to walk in the kitchen to send it back because God only knows when my waiter was going to return. When I showed my meal to the kitchen staff and said how cold my meal was, the guy scoffed at me and stuck his finger right in my meal to "test" it. Having no defense, he simply turned bright-red and started trembling he began talking to himself and swearing, as I heard him utter "It's over after tonight! It's all over! WATCH what's gonna happen!" I had no clue what he meant, but I then just cancelled my order.
I returned to the table to find my waiter there doing a song and dance about why he sucks so bad at waiting tables. I told him I wanted to speak to the manager. He went and got this so-called "manager" and brought back a 20-year-old nerd that looked identical to George McFly. "Yeah, I'm sorry. Yeah. Ummmm, yeah. Sorry. Can I have the waiter bring you guys dessert?" he asked. This "manager" was even more nervous than our waiter. "We just want to get our check and get out of here". The waiter brought over our check and just slammed it on the table. The manager discounted 1 diet coke off our entire meal, which was a complete joke, but I wasn't going to be the guy to ask for more discounts, so I just paid the bill and took off.
Just as I got into my car with my wife, we had noticed the waiter and that manager were now holding hands and dancing with each other through the window. I don't think that they knew that anyone could see them, but the next thing they did made us throw up. The two of them started kissing each other right in everyone's view. We could not believe what we were seeing. I quickly started my car and peeled out.
When I got home I checked my bank account, and realized that this clown had automatically added 32% gratuity on top of the balance, and failed to tell us! Plus he gladly accepted the money in cash that I left in the book, thinking THAT was his gratuity.
To sum things up, this was the most horrifying restaurant service I'd ever experienced. Not only has my wife been in the toilet since we've gotten home, but they insulted our intelligence, lied to us, and ripped us off! Do NOT even CONSIDER Carrabba's Italian Grill in Delray Beach!! I'll be going to get my additional "tip" I gave the waiter back tomorrow first thing in the morning.
This report was posted on Ripoff Report on 01/14/2013 11:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carrabbas/Delray-Beach-Florida-33483/Carrabbas-Italian-Grill-HORRIFIC-experience-Id-rather-get-a-ROOT-CANAL-Delray-Beach-F-997000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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