- Report: #489716
Report - Rebuttal - Arbitrate
Complaint Review: Carrentals.com
Carrentals.comhttp://www.carrentals.com Internet United States of America
Carrentals.com Did not honor estimate. Change reservation without authorization. Expensive higher price. Currently irresponsive Internet
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Thrifty didn't care, saying reservatons made by 3rd parties is not their problem. They told me I have to "call" CarRentals.com, which I couldn't since there's no phone number contact to be found. I wrote an email requesting a refund of the difference between my estimate and what I paid. They replied an email saying that the reservation was changed on Aug. 17th, 2 days prior to pick up. I checked and the only thing I had that day was a reminder about the reservation. I didn't even open that email because I saw the title and yes, I knew I was having a reservation. [continued below]....
I did not change my reservation, nobody else did in my knowledge since I'm the only one checking this information. I wrote them stating I don't care how that happened, who did that and how, the only thing I wanted (still what I want) is to receive a refund for the difference between my estimate ($159.37), declared in an email dated on July 22nd, and the final cost of the rental (203.19 paid on Aug. 25th) which is $43.82.
No answer after several days. Wrote back sending the same email and no answer yet.
This report was posted on Ripoff Report on 09/03/2009 04:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carrentalscom/internet/Carrentalscom-Did-not-honor-estimate-Change-reservation-without-authorization-Expensiv-489716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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