• Report: #547805

Complaint Review: Carrols Restruant Group

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  • Submitted: Wed, December 30, 2009
  • Updated: Wed, December 30, 2009

  • Reported By: Gary — Spring Texas U.S.A.
Carrols Restruant Group
Internet United States of America

Carrols Restruant Group Taco Cabana, Burger King Liars and Cheats Internet

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I went thru this store's drive thru where I ordered 2 bowls of Chicken Tortilla Soups to go. The man handed my food and I left. I placed the bag in the floor next to my leg and held it with one hand becuase I had just bought my brand new car. When I got home and pulled into the garage I picked the bag up and as soon as I got it right infront of me the bottom of the bag fell out and burned my legs and hands as well as soup went all over the interior of my car. The lid on the cup of soup was cut or broken and they placed a thin piece of tin foil over it, then placed the other bowl on top of it. So as you could imagine, as soon as it started to be transported it started leaking down the side of the bowl into the bottom of the bag. I called the manager and she said that the food was not packaged correctly becuase it should have been placed into a plastic bag. She told me that she was going to get a claim over the their risk managment team to have my car cleaned and told me not to worry. Now, the company will not return my calls and the insurance company is stating that they are not going to do anything becuase they were told by their CORPORATE people that were not even there that the food was packaged correctly. I asked if they reviewed the tapes on the servailance to see how it was packaged and Liberty Mutual stated that they have not and will not because they dont feel that I have not assured them that I didnt spill the soup in my car. I still have the bag and the cups that show the tear in the lid and bottom of the bag has been soaked through, so when he asked how they are not sure that I didnt turn it over, I simply siad that I do have proof, the bag is perfectly clean and white on all four sides, just the bottom is stained and torn. I guess I also formed the two blisters on my hand to so that I could get my brand new car cleaned...give me a break. They refused to watch the video and said they are not doing anything. They are nothing but liars and cowards and If I can find an attorney is willing to sue them than I am going to.

This report was posted on Ripoff Report on 12/30/2009 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carrols-Restruant-Group/internet/Carrols-Restruant-Group-Taco-Cabana-Burger-King-Liars-and-Cheats-Internet-547805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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