• Report: #547145

Complaint Review: Carson Property Management

  • Submitted: Tue, December 29, 2009
  • Updated: Wed, January 20, 2010

  • Reported By: Beth — Boise Idaho U.S.A.
Carson Property Management
2604 Inglewood, Boise Id 83705 Boise, Idaho United States of America

Carson Property Management Sanderson Rentals Cleaning deposit rip-off Boise, Idaho

*REBUTTAL Owner of company: Beth's report from 1/14/2009 not affiliated with BBB

*Author of original report: Idaho BBB response

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Afer doing everything in the contract, and a little more she pull at the end, we moved out of the property on Inglewood Rd.  We took her cleaning list/ move out check off list, and complied what we thought was 100 %. 

As we had our final walk through (hint to all renters always do a pre inspection with the white glove treatment) She gave us the white glove treatment, and when she couldn't find dirt she would twist, scrach, and try her hardest to get some dirt to fall out of the blindes, or out of the crvesis of the 60 year old house so there was plenty.

As we left she told us it would only take her cleaning service about 2 hours to clean what we had missed.  When she returned our deposit, she debeted us for 11 hours of cleaning.  I feel this is really unreasonable.  She also told us she would let us come back and inspect the house after her cleaning service cleaned, and that never happened.  When I ask her to explain the contract, she blew me off.  She also had conterdictive fees in her contract, and charged us the greater fee. Oh the pictures she now has on her http://www.carsonproperty.net/, were taken after we cleaned, but before her cleaning crew came in.  Our van is sitting out front of the house when she took one of the pictures.  

When we moved into this house the back yard was a dust/mud bowl, and she told us she would put a sprinkler system in.  That came about a year later.  Everytime she had a contractor come to the house to fix something they always left a huge mess in the yard, and we had to clean it up.

All I want is the remainer of our diposit back. 

This report was posted on Ripoff Report on 12/29/2009 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Carson-Property-Management/Boise-Idaho-83705/Carson-Property-Management-Sanderson-Rentals-Cleaning-deposit-rip-off-Boise-Idaho-547145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Beth's report from 1/14/2009 not affiliated with BBB

AUTHOR: Carson Property Management - (United States of America)

This report is the same report Beth filed on 12/28/2009 @ 7:40pm.  She has listed the "*UPDATE by author...Idaho BBB response" incorrectly.  This is her same letter as before and in no way is affiliated with the BBB.  She did however file complaints with the BBB that they closed. 

I have passed this link onto the BBB.

I hope their attorney's find it as interesting as mine did!
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#2 Author of original report

Idaho BBB response

AUTHOR: Beth - (U.S.A.)

The Idaho BBB regrets to inform me that all disputes can't be resolved.

Kristi's response to the cleaning only taking a couple...She denies

Her response to letting us come and look at the house after her cleaning people cleaned...She denied, and said that we were aware that we didn't  do any cleaning, and that her cleaning people had to do all the cleaning.

We did clean the house, we spent 2 days on it and did it per her check off sheet, and used all the cleaning products she recomed.

She also claims I am harrassing her, and forwarded my complant to the BBB on to her lawyer.  I contacted her once after I received her letter with the small cleaning deposit refund.

However she did finally explain the pet depoist, and what it was for.


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