- Report: #888982
Report - Rebuttal - Arbitrate
Complaint Review: CartVertising | Ripoff Report Verified Safe
CartVertising | Ripoff Report Verified SafeSALT LAKE CITY, UT 84111 SALT LAKE CITY, Utah United States of America
CartVertising REVIEW: Commitment to 100% customer satisfaction. CartVertising clients comment that the ads produced by CartVertising / RTUI work better than promised. Professionally created advertising product by which thousands of people can see, repeatedly, on a daily basis. Houston Texas
*UPDATE: CartVertising pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. CartVertising recognized by Ripoff Report Verified as a Safe business service.
*REBUTTAL Owner of company: More Lies
*UPDATE EX-employee responds: OUT OF DATE ADS, STATS ARE WRONG
*UPDATE EX-employee responds: Know your market and you won't use Cartvertising
*UPDATE Employee: Real Numbers
*UPDATE Employee: WRONG
*UPDATE Employee: False Reporting
*UPDATE EX-employee responds: The TRUTH is at your finger tips...
*UPDATE Employee: Know Business Is Perfect. Including your own
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EDitors UPDATE: Positive rating and recognition has been given to CartVertising, Register Tapes Unlimited RTUI for its commitment to excellence in customer service.
Ripoff Reports discussions with CartVertising and their other advertising products from Register Tapes Unlimited show an ongoing commitment by the company to total customer satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. The people at CartVertising listens carefully to their customers concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The information provided in this report is based on comments made by Ashley Mate and her staff during an on-site inspection held by a third party verification company and in part with Ripoff Report Staff . [continued below]....
CartVertising and Register Tapes Unlimited (RTUI) has the goal of producing attractive, affordable advertising that can produce a high return of interest. They produce coupons that can be found on the back of shopping receipts and they also produce shopping cart ads. The company works with leads that are qualified and are chosen to be prospective clients for a marketing consult that is executed at their corporate offices. Once a client decides to work with the company, they are very concerned with follow up and provide personal phone calls to clientele on a regular basis.
Register Tapes Unlimited/CartVertising / Statements from the owner.
Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: RTUI and CartVertising truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
CartVertising /RTUIs principals, has informed us that their customer philosophy is simple treat everyone the same way you would expect to be treated. As a successful business, the owners feel it is critical to listen to their clients and respond properly. By always putting their customers first, the owners hope to maintain Register Tapes Unlimited as a successful enterprise both now and for many years to come.
A typical complaint that CartVertising / RTUI may receive is that an ad did not work as well as the client expected it to. However, the company states that 99% of their clients comment that the ads produced by RTUI work better than promised. When there is a complaint, information is gathered, researched and then given to the appropriate party to produce a resolution. An example of this is when a client was disappointed with the results they received when working with the company. The opinion of CartVertising / RTUI was that the clients expectations were too high; however, they made adjustments by giving monetary credits to the client and continued advertising credits. This resolution seemed to satisfy the client and they continued to use RTUIs advertising services.
Overall, the company works with their clients to set timelines for problem resolution and to track complaints. Since RTUI has been a part of the Ripoff Report Consumer Advocacy and Business Remediation Program, they have added additional staff members, new software, new equipment, and a new management team to help manage workflow. Additionally, the company is working to monitor the sales team to ensure that they do not over-promise to potential clients what their services can do to meet the clients production needs. The company states that they feel fortunate to join Ripoff Reports CAP program because they are able to participate in something that they know will help increase customer satisfaction.
CartVertising and RTUIs installation team have expressed that they feel very confident doing their job. The project manager at Register Tapes Unlimited stated "I have seen management take personal interest in process design, delivery overview, quality control, basically any problem would be taken care of immediately.
Register Tapes Unlimited, RTUI, Cartvertising recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation RTUI has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with RTUI employees, Ripoff Report is convinced that Clary RTUI is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT DOWN BELOW THAT WAS FILED ABOUT CartVertising:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. CartVertising / Register Tapes Unlimited, RTUI, did just that..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
CARTVERTISING RTUI SCREWED BY CARTVERTISING SALT LAKE CITY, Utah
I wrote a report before but somehow it got removed from here. STAY AWAY FROM CARTVERTISING, IT DOESN'T WORK AN D THEY ARE CROOKS! They don't put up their ads on a timely basis, they overcharge you for the advertising costs. They don't return calls, they don't properly attach the advertising as they say they will, they are liars, cheats and thieves. As for the reps, they are liars and don't believe a word they tell you. they sold me an ad for $2080.00 and then I found out they sold the exact same ad to another guy for $600.00 and the rep said that this was the best deal he could do lowering it from $2500.00 and then playing on my sympathies. I hate Cartvertising and I wouldn't do any business with them ever again. The local manager, Jeff is a liar and a crook, the people who work under him would say anything to close the deal and promise empty results. Their installation is a joke, their salespeople are crooks, what more can I say.
There are no 20,000 people looking at thier ads weekly, they are hidden by the groceries put into the basket and if you ask the people who shop in the stores or even the employees who work in the stores, they don't know what they have in advertising on the stupid baskets, if you want proof, go into the stores and ask the clerks what ads are on the baskets, they don't know!!! And they work there and see them every day! This is a totally unseen gimick ad and will never drum up any business. I didn't get a single call in the 6 months that I was with them. They said that I should have gotten about 30% of the people calling and from their numbers, I should have been getting calls from about 600 people weekly, what liars! Stay away from this company, I've changed over to the monthly mailers with one of the local magazines and I've gottne around 40-60 calls a month and I'm spending half as much as I did on the stupid grocery carts. This is the most worthless medium for advertising on the planet!!!
This report was posted on Ripoff Report on 05/27/2012 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/CartVertising-Ripoff-Report-Verified-Safe/SALT-LAKE-CITY-Utah-84111/CartVertising-REVIEW-Commitment-to-100-customer-satisfaction-CartVertising-clients-comm-888982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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