• Report: #616726

Complaint Review: CartVertising | Ripoff Report Verified Safe

  • Submitted: Wed, June 23, 2010
  • Updated: Mon, February 11, 2013

  • Reported By: Calvin — Bloomingtom Michigan U.S.A.
CartVertising | Ripoff Report Verified Safe
Internet United States of America

cartVertising REVIEW: CartVertising clients, feel safe, confident & secure when doing business. CartVertising commitment to client satisfaction. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, assures them of complete satisfaction & confidence when doing business, Houston Texas
*UPDATE: CartVertising recognized by Ripoff Report Verified as a Safe business service

*REBUTTAL Owner of company: Homework Done, Confirmed Results

*General Comment: Know what you are saying


*UPDATE Employee: sales representative

*UPDATE Employee: Cartvertising is one of the Best Companies I ever worked for

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to CartVertising, Register Tapes Unlimited RTUI for its commitment to excellence in customer service.

Ripoff Reports discussions with CartVertising and their other advertising products from Register Tapes Unlimited show an ongoing commitment by the company to total customer satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. The people at CartVertising listens carefully to their customers concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

The information provided in this report is based on comments made by Ashley Mate and her staff during an on-site inspection held by a third party verification company and in part with Ripoff Report Staff .. with no biases toward CartVertising and Register Tapes Unlimited.

CartVertising and Register Tapes Unlimited (RTUI) has the goal of producing attractive, affordable advertising that can produce a high return of interest. They produce coupons that can be found on the back of shopping receipts and they also produce shopping cart ads. The company works with leads that are qualified and are chosen to be prospective clients for a marketing consult that is executed at their corporate offices. Once a client decides to work with the company, they are very concerned with follow up and provide personal phone calls to clientele on a regular basis.

Register Tapes Unlimited/CartVertising / Statements from the owner.

Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: RTUI and CartVertising truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

CartVertising /RTUIs principals, has informed us that their customer philosophy is simple treat everyone the same way you would expect to be treated. As a successful business, the owners feel it is critical to listen to their clients and respond properly. By always putting their customers first, the owners hope to maintain Register Tapes Unlimited as a successful enterprise both now and for many years to come.

A typical complaint that CartVertising / RTUI may receive is that an ad did not work as well as the client expected it to. However, the company states that 99% of their clients comment that the ads produced by RTUI work better than promised. When there is a complaint, information is gathered, researched and then given to the appropriate party to produce a resolution. An example of this is when a client was disappointed with the results they received when working with the company. The opinion of CartVertising / RTUI was that the clients expectations were too high; however, they made adjustments by giving monetary credits to the client and continued advertising credits. This resolution seemed to satisfy the client and they continued to use RTUIs advertising services.

Overall, the company works with their clients to set timelines for problem resolution and to track complaints. Since RTUI has been a part of the Ripoff Report Consumer Advocacy and Business Remediation Program, they have added additional staff members, new software, new equipment, and a new management team to help manage workflow. Additionally, the company is working to monitor the sales team to ensure that they do not over-promise to potential clients what their services can do to meet the clients production needs. The company states that they feel fortunate to join Ripoff Reports CAP program because they are able to participate in something that they know will help increase customer satisfaction.

CartVertising and RTUIs installation team have expressed that they feel very confident doing their job. The project manager at Register Tapes Unlimited stated "I have seen management take personal interest in process design, delivery overview, quality control, basically any problem would be taken care of immediately.

Register Tapes Unlimited, RTUI, Cartvertising recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation RTUI has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with RTUI employees, Ripoff Report is convinced that Clary RTUI is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. CartVertising / Register Tapes Unlimited, RTUI, did just that..


Cartvertising  Bad company to work for, Internet

This company hires you for straight commission, then tells you that you have to find all your own leads by visiting all the churches in a given neighborhood, to look for all the ads that companies put in the Sunday church bulletin.  Then you have to pull all the ads that are in the mail, to obtain potentiai customers. They tell you that you have to make hundreds of calls and you have to do this when you are parked in the neighborhood you are working, just in case you actually get someone who doesn't hang up on you and maybe is interested in your product, so you can be there in five minutes so they don't change their mind. You ram an avertising program down their throats with a high pressure sales pitch, and tell them you are NOT coming back a second time.

You can't submit deals to the company until you get 5 deals in an area, so you end up driving back day after day to the same area to try to get that 1 last deal, but most small businesses are not interested in having their names on shopping carts. In my area they do not even have a program with the biggest grocery chain, so everyone says unless they can advertise there, they are not interested.

Even when you submit paperwork to them, they find a reason to not pay you, like"oh they had a bad check" or "the artwork is not any good" so you end up giving up and losing all the money they owe you. Forget these people, they suck!

This report was posted on Ripoff Report on 06/23/2010 02:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/CartVertising-Ripoff-Report-Verified-Safe/internet/cartVertising-REVIEW-CartVertising-clients-feel-safe-confident-secure-when-doing-busi-616726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Homework Done, Confirmed Results


OK, you wanted accurate results, I went to 7 stores yesterday and spent my time so you crooks could not rip off the hard working and honest with your lies and deceptions any longer.  Out of the seven stores I went to 2 of the largest of the chain which had over 450 carts and the other nearly 600, and the results were similar in all seven stores.  On Friday, February 8th, the two stores with large number of carts had 178 and 241 carts parked out back of the stores and in asking the managers,

these carts are only used at potentially busy times on holidays and on potentially "big weekends" so out of 30 to 31 days in a month, these carts may be seen 4 to 7 times during the month.   Sometimes many of these carts are never used and never get pulled from behind the stores execpt on days like Thanksgiving and Christmas.  Also I was made aware that the carts can be moved to a totally different area store with no notice whatsoever to the ad purchaser and you would never know that a good portion of your ad in one area is no longer there, that it has been moved 50 miles or more away. Now back to the homework, 

If someone bought lets say 40% of the exposure in a store and lets also say that only their share of the carts were out back, then they are told that they have 180 carts running around in the stores daily when in fact they may have as few as 2 or as many as maybe 100, actually out in the store, not 180 like the peddler of these ads represents.  In addition, since the stores are NEVER maintained as it is represented, there are most likely less than 100 carts in representation which is only 22% of the carts, not 40% so the lies are now verified.  This pattern is now fact and the homework done.  Again, don't be deceived by the high pressure and "good deal" tactics of this company, they are liars and thieves to say the least!
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#2 General Comment

Know what you are saying

AUTHOR: Ana Jones - (United States of America)

Wow. It is shocking how someone can badmouth a company when the company can back up facts. This person has never worked in retail or would know that you will pay attention to these ads if they are in your face. Shopping carts are never kept in the back unless being used temporarily. All stores use all carts for customers and will not allow shoddy work to be displayed.  It would look bad on their part. Uneducated people should always research before making comments. It makes you look stupid when you have no idea what you are talking about. Again research research research before you have comments.
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#3 Consumer Comment


AUTHOR: JASPER SCREWED ME TOO - (United States of America)

While it is true that it they do put your advertising on the carts, they just don't do it promptly as they promise so if you're a seasonal business, plan on missing your window of advertising opportunity, they are late on everything and do shoddy, unprofessional ads that don't catch your attention.  Lets be honest, when you go into the store, are you looking for advertising or do you ignore it?  And they say you'll be on 40% of the carts in the store, what they don't tell you is that half of them are facing the front of the basket and are typically covered by groceries so they never get seen. 

And what about all of the carts that sit outside and never get used except on holidays, they never point these things out to you, so your carts that you paid to advertise on could all be sitting out back of the store!  The only businesses who might benefit from this type of exposure are large well known companies like Coca-Cola, Nike, Foot-Locker, Google, Microsoft, Ford, Chevrolet, and others such as these. 

So if this is true, why don't these companies who have done the research on this type of advertising not snatch it all up and occupy the space in the stores?  Because they know that it doesn't work and no amount of contacting these types of business will get them to advertise on the carts.  So as a result, the sales sharks go after the uninformed "little guy" and sucker them into advertising.  If you look at the overall staying power of the average Cartvertising advertiser, it is one time and one time only for 6 months and then they'll never do it again.  Check it out at the stores and see if it isn't true, you'll find that these are the facts and they are verifyable!
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#4 UPDATE Employee

sales representative

AUTHOR: Diane - (United States of America)

Sounds like some people need to be an order-taker instead of sales person.  Sales is one of the hardest jobs out there, it takes a lot!  If you can't stand the heat, I suggest you get out of the kitchen.
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#5 UPDATE Employee

Cartvertising is one of the Best Companies I ever worked for

AUTHOR: Loretta - (United States of America)

Cartvertising is one of the best companies I have ever worked for. The people employed at the company are professional and courteous.

This is a sales job with one of the highest paying commissions you could make. AND, it is told up front that it is 100% commission. Were you held at gunpoint to take the job? It sounds to me that "working" does not agree with you.

As far as people not wanting to advertise in a supermarket on carts, your point is ridiculous. We have clients who have renewed their program over and over again for over 15 years. Some of these clients are lawyers, hospitals, Imaging companies, etc.

There is nothing in the way of advertising that a business could do to give them more exposure, more often, for longer periods of time for less money than our program. Not to mention the supermarket is the one place everyone HAS to go to and the shopping cart is the first thing they reach for and the last thing they will put away. Our program gives guaranteed forced exposure.

You should get your facts straight before you jump on the computer and state falsehoods.

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