• Report: #169702

Complaint Review: Cartridge World

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  • Submitted: Thu, December 29, 2005
  • Updated: Thu, December 11, 2008

  • Reported By:Littleton Colorado
Cartridge World
http://www.cartridgeworldusa.com/ Lakewood, Colorado U.S.A.

Cartridge World Cartridge refills seemingly empty ripoff Lakewood Colorado

*Consumer Comment: Remanufactured Cartridges

*Author of original report: In all fairness to Cartridge world

*UPDATE Employee: Cartridge World Refills

*Consumer Suggestion: Ink Rip-Off

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I decided to take this issue here because I don't know if anyone else has had an issue with the ink jet cartridge refills from Cartridge World. I also came here because this is the second time I had this problem with Cartridge World.

With the factory 'Epson' ink jet cartridges I got hundreds of black & white / color prints. Those same cartridges were filled (twice) by Cartridge World and I was lucky to get a dozen small print jobs out of these same yet 'refilled' cartridges.

I explained the problem to a Cartridge World employee who said "yeah, that's weird." He gave no explanation. He gave me a little discount and refilled them a second time. I took home the cartridges did about a dozen 'small' print jobs, and in two weeks time I was already out of ink in those cartridges!

Questions: Is something wrong with 'my' printer? Well, as long as there is ink the cartridges the printer works fine.

Did I check the ink levels prior to using the printer after I returned from having them refilled? Yes, oddly enough the printer registered the cartridges as full. Problem is, how do I know that a cartridge can be filled to a minimum and the printer interprets it as being full?

Conclusion: If I got even half the print work from the refilled 'factory' cartridges I would be happy considering the money I spent on the refills. Truth is, it hasn't even scratched the surface of the amount of printing the new factory cartridges did. So, these refills have become quite the rip-off.

Any feed back would be appreciated!

John
Littleton, Colorado
U.S.A.

This report was posted on Ripoff Report on 12/29/2005 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cartridge-World/Lakewood-Colorado-80232/Cartridge-World-Cartridge-refills-seemingly-empty-ripoff-Lakewood-Colorado-169702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Remanufactured Cartridges

AUTHOR: Toner Lady - (U.S.A.)

Hello John,

I am an owner of a company like Cartridge world, I have been in this business for over 10 years and have done some business with our local Cartridge World and have had problems with only one cartridge that we have got from them. They responded quick and the solution was fair for all.

Remanufactured cartridges rather it be toner or or Inkjet are done by indivusials, I like to use auto mechanics as an example. If you have a bad experience with a mechanic you don't stop taking your car to the garage. You find on that works.

If done correctly ther is nothing wrong with using remanufactured cartridges. Our techanican is my business partner and we have almost no problems with any of our cartridges. We are human and we guarantee our cartridges most of the issues we have had have been with the larger laser cartridges that we ship have been broke in shipping (that rate is very low), we simply replace them. I would say that our failure rate is lower than that or OEM.

Find a good remanufacturer, save money, help keep those empty cartridges out of our landfills. Go green!

Remember guarantees are made by the owner of a business and are only as good as the follow up.
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#2 Author of original report

In all fairness to Cartridge world

AUTHOR: John - (U.S.A.)

In all fairness to Cartridge world.

I recently found out the source of the problem I was having with my Cartidges.

The Problem has been in large my own (some EPSON's) NOT with Cartridge World.

I run check patterns each time before I print. If there are broken lines in the test patterns I will clean the print head per EPSON's instructions.

The EPSON instructions say to repeat head cleaning until pattern is not broken. Sometimes this would take a few cleanings. I got into the habit of cleaning the head a couple of times before doing a nozzel check. What EPSON does not tell their customers in their USER GUIDE is that the ink used for each cleaning is 1 / 8th of the ink in the cartridge!

I have to report this however. Cartridge World Ink DID give me poorer test pattern checks then does the EPSON ink. (by far)

I will also relay this info... a printer technition told me... while some second party inks are fine it is always best to stick with your manufactures ink. He told me many problems that he sees is do to such second party inks.
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#3 UPDATE Employee

Cartridge World Refills

AUTHOR: Ben - (U.S.A.)

Hi there,

I am the Technical Director of Cartridge World North America - the corporate head quarters for all of the CW franchisees.

I'm sorry to see that you are not getting the full life out of your cartridges there. There could be a few different reasons for this occurring and it bears some further investigation from my end.

It is possible that the sponges in your cartridges are degraded and will not take the full amount of ink any more, but even then you should get close to the same amount of prints out of a refilled cartridge.

Was it the software that was telling you that the cartridge was running empty or the prints themselves that started to look like they had less ink on the page? In Epson cartridges of any type there is no device on the inside to tell the printer that it is out of ink.

CW supplies over 300 different types of ink to their franchisees, each of the inks are matched to the types of cartridge that they receive. There is also a chip resetter that will reset the counter on the cartridge back to full. There is plenty of technology invested in making sure that the customer experience is as close as to the original as we can get it.

If you are interested my Department here will be happy to help you out with a fresh set of refilled cartridges for your printer. Send me an email and we'll discuss the details.

Regards,

Ben Stokes
Technical Director
Cartridge World North America
bstokes@cartridgeworld.com
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#4 Consumer Suggestion

Ink Rip-Off

AUTHOR: Matt - (U.S.A.)

Hi,

I have been manager of a refilling service called Island Ink-Jet. We see your type of Epson cartridge on a daily basis. After reading your comment, there are a couple conclusions I come to.

First one; your cartridge has a computer chip on it. After each refill this chip is resetted. What this does is resets your ink levels so the printer thinks it is brand new. What the employee at Cartridge World might have done is squirted a little ink in there, reset the chip and charged you full price. This would explain why your printer read a full cartridge but didn't print remotely close to the normal yield.

Second one; your sponge inside your cartridge isn't handling the ink well. Sometimes a cartridge that has been refilled multiple times can wear out and not take the amount of ink it used to. This is why we only charge customers for the amount of ink we put it there. Also, we would tell the customer the situation and recommend purchasing a new cartridge. This is so you don't have the same worn/faulty cartridge coming back.

I hope this helped out a little. I would go to cartridge world and just ask for a refund. Refilling cartridges does work if it is done right!
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