- Report: #165095
Report - Rebuttal - Arbitrate
Complaint Review: Casablanca Express Travel Services
Casablanca Express Travel ServicesP.O. Box 4399 Woodland Hills, California U.S.A.
Casablanca Express Travel Services ripoff, scam outright lied Woodland Hills California
*UPDATE Employee: OVER 1 MILLION TRAVELED
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I took great care in making sure I followed all the rules perfectly and made copies of everything I mailed using delivery confirmation (because I knew it was going to be a problem.) It took severla phone calls and calling them a liar on two occasions to actually receive even an answer from them. When I did receive an answer I was told that it had been too long and I was late. Luckily I had the delivery confirmation and threatening a lawsuit resolved it magically... I was on my way to a free trip.
Several weeks later and several phone calls later asking where it was and why they mailed it to me with an expiration date sooner than they had even mailed it and was looking like the free trip was going to happen.
Finally got the "free trip." It took several more threatening phone calls but was on my way. Then I was told about the ridiculous travel itinerary and paid for the upgrade, which was in addition to the refundable taxes I already paid of $95.. total now at $330 with my upgrade.
Re-scheduled from August to December without a hitch because I did it more than 30 days before the trip... Rescheduled for December 18th and made a note about everything I did, the entire process (attorneys pa attention, I have what you need - all of it)
Called to re-schedule again from December 18th to next summer and was told I was too late... It is November 18th today so that is exactly 30 days.. but.. the lady on the phone claims m reservation is for December 13th - lie.
On the phone she says there is no refund available because they sent confirmation in June. I told her I re-scheduled in July so how could she have possibly sent confirmation in June? Magically she accepts but when I try to give my address for the refund she pretends she interrupts before I finish giving the address. I try again and she does the same thing.. try two more times and try to tell her to let me finish with the address before she interrupts. Phone disconnects.
Call back and she answers but doesn't even say hello. I wait.
Now I am calling the attorney general to try to get this resolved but still want the lawsuit too. I have kept VERY detailed records since the very beginning and even have notes because I knew the hell I was going to go through. I have copis of everything, even the shipping labels!
This report was posted on Ripoff Report on 11/18/2005 11:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Casablanca-Express-Travel-Services/Woodland-Hills-California-91365/Casablanca-Express-Travel-Services-ripoff-scam-outright-lied-Woodland-Hills-California-165095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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