- Report: #906252
Complaint Review: Casablanca Express
| Casablanca Express p.o. box 4399 Woodland Hills, CA 91365
Wodland Hills, California United States of America |
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Casablanca Express reps: Connie and David Ishal Unfair Business Practice and Contract Violations from Casablanca Express Wodland Hills, California
*Author of original report: Casablanca Express Issue Resolved
*Author of original report: Casablanca Express
*Author of original report: Casablanca Express
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My girlfriend and I had to send out a deposit of $100 in order to redeem for taxes for the promotional trip. We recieved a letter confirming they revived our deposit on February 24, 2012. They picked and scheduled our trip date for July 11, 2012 confirming our reservation for travel on that date. they called several times pushing us buy an upgrade for $500 with a room being on the Vegas Strip as oppose to a room 15miles away from The Strip. We declined the upgrade and just wanted to proceed with our trip as scheduled.
Today July 3, 2012 We received another call after previously declining upgrade and again dealt with their upgrade suggestions, and We inquired about our itinerary given we received 2 letters confirming our trip for July 11, 2012 one letter we received on 2/10/2012 and the other letter received 2/24/2012. Today7/3/2012 I spoke with David Ishal (rep), He lied about not receiving our date of birth information in order to book flight given we had previous letters from their company confirming our trip to avoid booking our flights and suggesting to reschedule our trip on later different dates and that he would have a manger call us back today. All said and done today. On the trip dates the company picked out for us back in February, we scheduled a bachlorette gathering and coordinated with various friends from Chicago and LA to fly out and meet with us July 11-13th 2012 NEXT WEEK.
Now, Given Casablanca Express's Unfair Business Practice and Contract Violation, my girlfriend and I will need to book our own Vegas trip and pay out of pocket for a trip we supposedly won... I googled Casablanca Express today and there are more bad reviews from people coming forward in regards to Casablanca Express unfair business practice.
Can someone Please assist us with this Case to put a Stop to that companies Deceitful Acts ?
This report was posted on Ripoff Report on 07/03/2012 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Casablanca-Express/Wodland-Hills-California-91365/Casablanca-Express-reps-Connie-and-David-Ishal-Unfair-Business-Practice-and-Contract-Viol-906252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
Casablanca Express Issue Resolved
AUTHOR: Lourdes - (United States of America)
SUBMITTED: Tuesday, July 03, 2012
Today July 3rd, 2012 I received my flight details/trip information and we are very happy we'll make this trip!
#2 Author of original report
Casablanca Express
AUTHOR: Lourdes - (United States of America)
SUBMITTED: Tuesday, July 03, 2012
#3 Author of original report
Casablanca Express
AUTHOR: Lourdes - (United States of America)
SUBMITTED: Tuesday, July 03, 2012
manager julio, just followed up with me and is willing to further assist me with resolving the trip issues.

