• Report: #453482

Complaint Review: Casablanca Express

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  • Submitted: Tue, May 19, 2009
  • Updated: Tue, May 19, 2009

  • Reported By:Spotsylvania Virginia
Casablanca Express
6300 Canoga Ave Ste 500 Woodland Hills, California U.S.A.

Casablanca Express Promises a free two night stay for just the room taxes and takes your money Woodland Hills California

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I received a "Get Up and Go" by "Windham Certificate" with a time share I purchase for Virginia Beach , VA. It took me forever to get in touch with someone, the numbers were wrong. With the help from a clerk at my time share office I was able to get a number. I called Casablanca and spoke with someone to choose my get away place. I received my activation letter with my certificate no. valid for a two night accommodation for two adults in Williamsburg, VA arriving on a Sunday, Monday, Tuesday or Wednesday. I kept trying to call and book my reservation. The attendant would tell me how far out they were booked and that they were not booking until such n such a date. Well none of the times worked out for me. So I finally just took a date so I could use my certificate. The requirement was to pay a $50.00 deposit for room taxes and the balance would be refunded at check in. I gave them my credit card number and she gave me a confirmation number. She told me I would get a letter in the mail with the place and information about my stay and if I did not receive it by mid May call back. My credit card was charged two days later on April 24th. So today is 19 May and no info received. I called and waited the typical 15minute on hold wait time for them to tell me there was no reservation and that my credit card was not charged, their was a problem and it was NOT charged. I explained that I have proof from my bank. They wanted me to give them my credit card number AGAIN. I said absolutely not, I have a confirmation number and proof it was paid. They said I could fax them the bank statement. But this is a done deal I know. I said a few choice words when I called back after seeing them on Rip Off. I am just glad it was only $50.00. I will keep reporting them to other agencies so that this doesn't happen to someone else.
Thank you Rip Off Report

Roberta
Spotsylvania, Virginia
U.S.A.

This report was posted on Ripoff Report on 05/19/2009 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Casablanca-Express/Woodland-Hills-California-91367/Casablanca-Express-Promises-a-free-two-night-stay-for-just-the-room-taxes-and-takes-your-m-453482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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