- Report: #1002969
Report - Rebuttal - Arbitrate
Complaint Review: Casablanca Express
Casablanca Express6300 Canoga Ave Woodland hills, California United States of America
Casablanca Express deceptive, don't believe anything anyone says Woodland hills, California
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We confirmed the dates and time over the phone and was told we would be recieving an email to confirm what we had spoken about over the phone.
When we got the email it was nothing like what we discussed. A different day and different times. When we called back to inquire about the change we were told we were mistaken and there was no way anyone would have told us that. They basically called us liars. Then they went as far as to threaten us with playing back the tapes to prove we were wrong and when we challenged them to play it back then they refused to allow us to hear them.
I am very disappointed with their service. They were very unprofessional and disorganized. They should be put out of business. I had to take days off of work to take this trip I won. I am going to try to contact corporate and see what comes of that because the manager there was just as rude.
Please I urge you never to use this travel agency.
This report was posted on Ripoff Report on 01/24/2013 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Casablanca-Express/Woodland-hills-California-91367/Casablanca-Express-deceptive-dont-believe-anything-anyone-says-Woodland-hills-Californ-1002969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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