- Report: #940281
Report - Rebuttal - Arbitrate
Complaint Review: Casablanca express
Casablanca expressP.O. Box 4399 Woodland Hills, California United States of America
Casablanca express Cruise is rip off Woodland Hills, California
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I called on July 16th,2012 to see what dates were available. I wanted to travel in Feb 2013. I also wanted to know the price of an upgrade to a higher cabin. I also wanted to know the price for someone that did not have a Cert. I was told they did not have the 2013 calender but usually the departure was every Saturday. I was told to call back at the end of Aug & they would be able to confirm the dates & give me the pricing information I requested.
I called today Sept 12,2012 to get the above information. I was told the only thing I could do at this time was to give them 3 travel dates. I asked for the price upgrade & was told that would not be available until I booked the cruise. I told him that I had spoken with someone in July & they had told me to call back & all that information would be available. The agent told me that was not the case as all that was in the notes was that I would call back with travel dates. I asked him if I could get a refund for the $100.00 registration fee. He told me it would be processed within 30 days.
When I research the cruise I wanted to take I find that the price with Casablanca Express would be more then going thru some other online company. By the time you pay for the registration fee of $100.00 & processing fee of $99.00 plus the cruise fee it is far from being a "free cruise".
I hope some one will heed this information before jumping in & run the other way. The timeshare "freebies" are far from free & a lot more difficult to book. Plus going thru the high pressure sales pitch is very irritating.
This report was posted on Ripoff Report on 09/12/2012 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Casablanca-express/Woodland-Hills-California-91365-4399/Casablanca-express-Cruise-is-rip-off-Woodland-Hills-California-940281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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