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  • Report: #441486

Complaint Review: Casey's General Store

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  • Submitted: Tue, April 07, 2009
  • Updated: Mon, February 25, 2013

  • Reported By:Kansas City Missouri
Casey's General Store
112 Branch St Platte City, Missouri U.S.A.

Casey's General Store They don't serve Pepsi..and there's water in their gas! Platte City Missouri

*Consumer Comment: Well...

*UPDATE EX-employee responds: Seriously...

*Consumer Comment: Yes, you should be careful..........

*Consumer Comment: IF.....

*Consumer Comment: IF.....

*Consumer Comment: IF.....

*Consumer Comment: IF.....

*Consumer Suggestion: Deparment of Natural Resources

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Casey's General Store is an absolute horrible business to shop at. Because of gas prices, I thought I would stop there to get some gas to save some money. That was a bad idea.

After I got my gas, I went inside also to get a drink. I was thristy for a Pepsi, but I didn't see any Pepsi. I asked the clerk, and he said they don't carry any Pepsi products at all,except for Coke Products. I was furious and didn't bother to get a single drink. As I walked to the counter to pay for the gas, there were cockroaches and ants all over the floor. Talk about unsanitary. Even the counter I went to was filthy. There was dirt and dust all over the counter, and when I touched it, it was sticky. After I paid for the gas, the clerk didn't even bother to say "thank you". The clerk was severely rude and simply didn't care. But that's not the worst of it.
A few miles after drove away, my car suddenly stopped. I called for help and to see what was wrong with my car. The mechanic said there was water in the gas from the station I went to. I told him I just went to Casey's to get gas. The mechanic froze in shock and said, "You should have never have gone there. There's water in their gas and they're nothing but a bunch of racists trying to support white power groups. They're the worst of all the gas stations in the country." After he told me that, I went back to tell the manager what had happened and demanded a refund. The manager refused to give my money back or pay for the damages done to my car. He was very rude just like the clerk, but he also made death threats at me. It was absolutely horrible.

My wife stopped at Casey's in Raymore, MO, and sure enough the same thing happened to her car. There was water in the gas.That's why I'm speaking out and encourage everyone not shop at Casey's General Store anymore.

This station should have closed along time ago if it continues having rude clerks and managers and water in the gas.

Save yourself and your car a lot of trouble. Boycott Casey's General Store to avoid stress and water in the gas.

D j
Kansas City, Missouri
U.S.A.

This report was posted on Ripoff Report on 04/07/2009 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Caseys-General-Store/Platte-City-Missouri-64079/Caseys-General-Store-They-dont-serve-Pepsiand-theres-water-in-their-gas-Platte-City-441486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 8Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Well...

AUTHOR: Bonetsky - (United States of America)

First off I want to know why, after your car fiasco, your wife still visited Casey's. Wouldnt she know better? And to "John" from Aurora, whose wife is a DM, you need a few lessons on the founding laws of this fair country. Casey's will never take such claims to court in fear of self incrimination, whether knowingly or unknowingly. Second, anonymous is impossible, but for you to find him is 99.99999% improbable. Its 2013, IP traces arent like they are in movies. Ever hear of public libraries?

Or internet cafes? Or proxy sites? Even if he did use his own computer Rip off Report would have to give you such info, do you think they will violate their terms and conditions (which you obviously skipped) to divulge such info? And what then? Do you think Casey's will pony up the tens of thousands of dollars to trace the IP, contact the customer, and ultimately lose such a "classy" case? No. Just stop attempting to intimidate people.
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#2 UPDATE EX-employee responds

Seriously...

AUTHOR: Kevin - (United States of America)

First of all, I know that there is a tad bit of water in the gas at times in all gas stations.  They have a machine to tell them if there is water in the gas and how much.  If it is enough, the company fixes the problem by replacing the gas.  It could have been another reason for that.

Second, did you seriously get mad over not having pepsi?  Get over it.  It's a pepsi, not a big deal.

Third, I don't believe that the store would have been that filthy.  I admit, some are nasty.  I'll give a report about that one.  But they try to hide the filth from the customers.  If it was that filthy, the area supervisor would have fired the manager, or the manager would have fired the employees.

Forth,  Casey's is not racist.  Some at the company is but not all.  I worked for a great manager before moving into management myself.  She was awsome and not the least bit racist.  But after moving into management she told me that her area supervisor passed on a black male for employment because, "those people usually don't work out".  So it just depends on the person. 

The death threats I don't believe unless they were provoked.  If your going to make up a story, make it believable. 
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#3 Consumer Comment

Yes, you should be careful..........

AUTHOR: John - (U.S.A.)

A copy of your report has been printed and faxed to Caseys corporate HQ in Ankeny, Iowa......my wife is a DM in Illinois for Caseys and was very interested in your "allegations".........and she knows Caseys policies, EVERY store they have sell Pepsi, both in the coolers and at the fountain, under a contract with PepsiCo in Chicago. ALL CASEYS ARE COMPANY OWNED, and the nonsense about white supremists is just that---NONSENSE!! And your mechanic is loopy, NO CASEYS PUMP CAN PUMP WATER AND GAS WITHOUT BEING SHUT DOWN AUTOMATICALLY. I challenge you to respond with likely more allegations against Caseys, it will just add to the lawsuit. And don't think you are anonymous on here, as your IP can be tracked.
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#4 Consumer Comment

IF.....

AUTHOR: Robert - (U.S.A.)

This story has all the makings of a false/exagerated report.

But IF this story is true then you need do a few things:
- Get a police report on the "death threats"
- Get a statement from the mechanic on the damages and sue them
- Contact the Health Department for the conditions(since they sell food)

However, IF the statements you made are not true you need to be very careful. Because they can turn around and sue you for any false statements you made.
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#5 Consumer Comment

IF.....

AUTHOR: Robert - (U.S.A.)

This story has all the makings of a false/exagerated report.

But IF this story is true then you need do a few things:
- Get a police report on the "death threats"
- Get a statement from the mechanic on the damages and sue them
- Contact the Health Department for the conditions(since they sell food)

However, IF the statements you made are not true you need to be very careful. Because they can turn around and sue you for any false statements you made.
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#6 Consumer Comment

IF.....

AUTHOR: Robert - (U.S.A.)

This story has all the makings of a false/exagerated report.

But IF this story is true then you need do a few things:
- Get a police report on the "death threats"
- Get a statement from the mechanic on the damages and sue them
- Contact the Health Department for the conditions(since they sell food)

However, IF the statements you made are not true you need to be very careful. Because they can turn around and sue you for any false statements you made.
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#7 Consumer Comment

IF.....

AUTHOR: Robert - (U.S.A.)

This story has all the makings of a false/exagerated report.

But IF this story is true then you need do a few things:
- Get a police report on the "death threats"
- Get a statement from the mechanic on the damages and sue them
- Contact the Health Department for the conditions(since they sell food)

However, IF the statements you made are not true you need to be very careful. Because they can turn around and sue you for any false statements you made.
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#8 Consumer Suggestion

Deparment of Natural Resources

AUTHOR: Ashley - (U.S.A.)

If what you say is true you need to call the Missouri Department of Natural Resources. They oversee gas station inspections. Every gas pump at every gas station in the state will have a small sticker in the shape of the state of missouri indicating when the last inspection was done. During these inspections they test for water in the gasoline and to make sure that the pumps are dispensing gasoline properly. Every gas station in the state is inspected at least once, most twice a year. They are required by law to keep a record of their leak checks and water checks.

I however would conjecture that your response is a personal attack against casey's. Having shopped at their stores for years, I have never seen the conditions you describe. Nor am I sure where the "white supremacist" stuff comes in to the picture from this mechanic. If you did indeed have water in your gas tank, it was likely from another source and not the gas station. Modern gas pumps have a filter in them that will shut off the gas pumps if water is detected passing through the pumps.
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