- Report: #331902
Report - Rebuttal - Arbitrate
Complaint Review: Cash4Gold - Albar Precious Metal Refining - Cash For Gold
Cash4Gold - Albar Precious Metal Refining - Cash For Gold1701 Blount Rd Pompano Beach, Florida United States of America
Rip-off Report REVIEW: Cash4Gold.com Commitment To 100% Customer Satisfaction, Pledges To Resolve Complaints & Address Inquiries. Cash4Gold, Albar Precious Metal Refining will go above and beyond the customers expectation in the pursuit of excellence for those looking to get Cash for Gold - Consumers can feel confident & secure when doing business online with Cash4Gold. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Cash4Gold offers customers fast payment, or returns within 10 days. A member of the Jeweler's Vigilance Committee. Pompano Beach Florida
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SPECIAL UPDATE: June 25, 2012: Cash4Gold remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Cash4Gold is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Cash4Gold has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Cash4Gold has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Cash4Gold remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Cash4Gold is a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business a like.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Ripoff Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Ripoff Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value. Consumers can feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Program.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
By Ed Magedson - Founder, Rip-off Report
Cash4Gold approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Cash4Gold is sincere in their commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that Cash4Gold has now dedicated a portion of their customer service team to work exclusively on making improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, Cash4Gold recently had every employee sign a "Commitment to Excellence" contract. This document, between Cash4Gold and its employees, was designed to reiterate the fact that customer service is their primary concern. This contract states Without our clients Cash4Gold does not exist, therefore our clients are our #1 priority and I as an employee will go above and beyond our client's expectation in the pursuit of excellence in every aspect of the business. An executive told Rip-off Report that every employee signed this contract from the CEO down to part time employees.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Cash4Gold executives including executives from Albar Precious Metal Refining - also admitted during the last 14 months they have tripled the size of their Customer service group as well as their inventory control methods. This has helped insure a completely safe and easy transaction.
Rip-Off Report has done an extensive investigation with Cash4Gold actually giving them some ideas for implementing systems which we have seen work for other companies with such high customer volume, That we are proud to give Cash4Gold a positive rating due to their continued efforts in customer satisfaction.. The changes they made were nor cheap or easy this is something they would have never been done by a company trying to rip people off.
Cash4gold's CEO said he knew of some early mistakes and was determined to fix them no matter what the cost, these are the type of company's we like working with one's that can admit their was a flaw and do whatever is necessary to fix the situation.
CASH4GOLD.com CONTINUES TO EMPHASIZE ONLINE SECURITY AND SATISFACTION
Cash4Gold.com is a member of the Better Business Bureau Online's Reliability Program, the trustee certified privacy for secure online transactions, and the Jeweler's Vigilance Committee, an organization that is dedicated to maintaining quality and ethical standards within the jewelry industry. Their 100% Customer Satisfaction guarantees that if you are dissatisfied with the amount you are paid or the value of your jewelry, you can return the check within 10 days to receive your jewelry. For additional questions about Cash4Gold.com, email email@example.com
CASH4GOLD & Albar Precious Metal Refining COMMITTED TO BEING THE BEST PAY-OUT ACCORDING TO MARKET STANDARDS
After reading the rip-off report comments pertaining to Cash4Gold, we realized that several people were unhappy with the amount they were paid often for a wedding band. Jewelry can be highly personal and emotional. Cash4Gold is in the business of providing the best rate possible for the product being submitted, but this rate is paid out based on the metal's current market value not its emotional value, unfortunately, says President Jeff Aronson.
Cash4Gold encourages feedback from customers, whether positive or negative. Email firstname.lastname@example.org to let them know your thoughts on the Cash4Gold process.
CASH4GOLD ATTEMPTS TO OFFER MOST FLEXIBLE RETURN PROGRAM.
Cash4Gold has paid attention to Rip-Off Report filings regarding their current level of customer satisfaction. They have noticed that several people are unhappy when they want their jewelry returned. Under different circumstances, you as a customer may want to request your jewelry returned to you.
We, at Cash4Gold.com have given the maximum grace period that we can possibly offer. The nature of our business requires that the metals are indeed melted. We can't just sit on it forever, so we try to be as accommodating to our customers as possible, says President, Jeff Aronson.
CASH4GOLD GIVING CUSTOMERS REALISTIC INFORMATION...
Through their customer feedback, and by joining the Rip-off Report Corporate Advocacy Program, Cash4Gold has established what they see as the basis for the majority of their complaints lack of communication.
According to President, Jeff Aronson, When we see complaints, the majority are based on the amount received. The bottom line is that just because you paid $500 for a piece of jewelry at one time, it doesn't necessarily mean that the piece was worth that amount. Often, the retail price is a significant mark-up. At Cash4Gold, we pay out for pieces based on the type of metal and the current market price.
Cash4Gold is committed to 100% satisfaction. They have taken measures on their web site to clearly walk customers through anything that they might expect in the process.
Another common complaint seems to be that people are anxious while waiting for the Refiner's Return Kit to be received. Cash4Gold has been pro-active in providing a Trak Your Pak feature that is available on the website. Cash4Gold is willing to correct anything that has lead to dissatisfaction.
Rip-off Report knows, there is no company or individual that is perfect Cash4Gold knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, feel safe and secure when doing business with them as a member of Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.
RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORT
As a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Cash4Gold and I would now like to share the results with you.
The majority of clients stated that they appreciated our efforts and related how they had already been taken care of in a satisfactory manner. One customer said they feel that Cash4Gold went way beyond the call of good customer service.. Every time we do our mailing customers ask if they could remove the Report they filed and we always explain that unfortunately, it was not possible. It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Cash4Gold takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Cash4Gold enjoys.
Rip-off Report feels Cash4Gold has learned from all those who have complained... and they even seemed to be thankful for those who have brought problems to their attention. Cash4Gold President, Jeff Aronson states If for any reason you feel that any of your items have not been fairly evaluated by Cash4Gold, simply return our check or call within ten (10) days of the date on the check. Cash4Gold will promptly return your items. That I guarantee! Besides Cash4Golds guarantee, Rip-off Report is always monitoring it's members to the Corporate Advocacy Program.
Cash4Gold shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Keep in mind, Cash4Gold has worked with thousands of clients and with only 10 Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on most search engines right below Cash4Gold, their complaint ratio is less then one half of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Cash4Gold is showing leadership for other companies to follow that care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAM
While Rip- off Report does not endorse any company, including Cash4Gold, overall, our research demonstrated to us that Cash4Gold is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Customer Service: at customer email@example.com
RIP-OFF REPORT CHARTING NEW TERRITORY ..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers looking to get cash for gold can feel confident and secure when doing business with Cash4Gold.
Here's why. Cash4Gold made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business ....
ED Magedson- Founder EDitor@RipoffReport.com www.ripoffreport.com
A Worldwide Consumer Reporting News Agency ....by consumers, for consumers
Rip-off Report PO Box 310 - Tempe, Arizona
This report was posted on Ripoff Report on 05/10/2008 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cash4Gold-Albar-Precious-Metal-Refining-Cash-For-Gold/Pompano-Beach-Florida-33069/Rip-off-Report-REVIEW-Cash4Goldcom-Commitment-To-100-Customer-Satisfaction-Pledges-To-331902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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