• Report: #329400

Complaint Review: Cash4Gold

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  • Submitted: Mon, April 28, 2008
  • Updated: Mon, May 12, 2008

  • Reported By:Minneapolis Minnesota
Cash4Gold
1701 Blount Rd Pompano Beach, Florida U.S.A.

INVESTIGATION: Cash4Gold customers can feel safe confident & secure when doing business Cash4Gold & Albar Precious Metal Refining Commitment to total customer satisfaction, positive rating for its customer support. Consumers best bet when looking to get Cash for Gold.
*UPDATE ...Rip-off Report Investigation: Cash4Gold pledges to resolve complaints. Commitment to Rip-off Report Corporate Advocacy Program.- Executives stated "We are only as strong as our weakest link running a company of this size & volume you must adapt to your customers needs" Over $350,000 spent on new state of the art tracking systems

*Consumer Suggestion: You need to use good old fashioned common sense here!

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Rip-off Report Investigation:
EDitor's UPDATE: Positive Rating and Recognition has been given to Cash4Gold and Albar Precious Metal Refining for its Commitment to Excellence in customer service.

Our findings were that normally complaints were due to the perceived value of the jewelry rather than the actual value according to the market at the time. The complaints that have been filed are not removable due to Rip-off Report policy. Rip-off Report was able to determine that Cash4Gold has made concentrated efforts in order to communicate clearly with its customers as well as resolving any customer satisfaction issues promptly. Selling gold online is a convenience that includes risk. The Rip-off report is confident with Cash4Gold's guarantee. If you are not satisfied with the offer for your gold within 10 days, the will send back your jewelry. This is a very high standard for the industry.

Cash4Gold the world's largest online buyer and refiner of precious metal puts into action a new tracking and Inventory control software to help minimize mistakes and increase control over their customers merchandise.

Cash4Gold executives recognizes that legitimate complaints posted on Rip-off Report are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation. Jeff Aronson CEO of cash4Gold said "We are only as strong as our weakest link running a company of this size and volume you must adapt to your customers needs" Well cash4Gold has they have spent an estimated $350,000 on new state of the art computer tracking systems that now track our packages from all over the country. Executives say packages can now be pulled up at a touch of a finger, we had to one employee said it would take all day to find a customer's merchandise and mistakes could happen, now with a touch of a button we can tell you where the material is in the process system in a matter of seconds. "No one else in this industry has these types of security controls to ensure proper material handling" said Howard Mofshin President of Cash4Gold.

Because of our investigation and the sincere efforts put forth by Cash4gold, Rip-off Report is proud to give Cash4Gold a positive rating. All in all, the company implemented strategic changes to its Tracking systems, enlarged there customer service group and has a precious metal refinery 2nd to none, the only in their field. I repeat, they actually refine and assay their own material we checked and have no choice but to recommend Cash4Gold as the "leaders in their field" They are not a Rip-off!

Cash 4 Gold has been the recipient of a few complaints over the last year. Working with the Rip-off Report Investigation, they researched each claim and are working through the resolution process. Executives at cash4Gold proved to Rip-off Report that they are processing over 30,000 thousand packs of gold per month. When dealing with that kind of volume mistakes will happen but Cash4Gold is truly doing their best to correct as many of those as they can implementing new procedures daily. They truly have separated themselves from the rest of the industry.

Cash4Gold is part of Albar Precious Metal Refining, Inc. one of the industry's most respected refiners and has consistently received an A Rating from the Better Business Bureau for seven straight years. Opened in 2001 and managed by a team of professionals with over 60 years in the industry, Cash4Gold/Albar has achieved a national reputation for growth by making Entrepreneur Magazine's Hot 500 list for 2007 of fastest growing companies and is the only refinery ever to be listed in the prestigious Inc. Magazine
list of the Fastest Growing Companies in America, having achieved a ranking of #129 in 2006. Thousands of customers have been paid millions of dollars by Cash4Gold and the company's services can be seen on national television spots and heard on The Howard Stern Radio Program.

Read more about Cash4Gold's Commitment to Excellence and Total Consumer Satisfaction and why consumers looking to get cash for gold should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The Corporate Advocacy Program works for consumers like no other.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================

Cash4Gold Cash4Gold = Nothing for gold; it's a total scam -- don't be fooled by their ad!!! Pompano Beach Florida

We decided to use Cash4Gold after reading the great references cited on their website. We were going to sell our jewelry on craigslist.com but thought this sounded like a more effective way to maximize our profits. WHAT A JOKE!

I finally received my check after weeks and weeks of waiting with no word and no confirmation that they even received my jewelry -- I feared it was gone for good. It might as well be lost! For a 14K gold bracelet that I was offered $75, $85, and $90 for on craigslist I received a whopping $4.73! I felt instantly sick and feared the worst.

For some small diamonds that they took our of a ring they paid me $0.21. Yes, that is twenty-one cents. Add in a 14k ring and pair of earrings and my total windfall was $7.51.

I feel like I've been sucker punched and just hope someone reads this and saves themself the time, energy and agony of going through this process.

This is a scam people. I don't how they got Forbes and the BBB to endorse them -- perhaps they did a few good deals at first to get the recognition but now they are nothing but thieves.

Pinkyjr26
Minneapolis, Minnesota
U.S.A.

This report was posted on Ripoff Report on 04/28/2008 07:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cash4Gold/Pompano-Beach-Florida-33069/INVESTIGATION-Cash4Gold-customers-can-feel-safe-confident-secure-when-doing-business-Ca-329400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

You need to use good old fashioned common sense here!

AUTHOR: Steve - (U.S.A.)

Don't you think you should have found out what rates they pay BEFORE sending in your valuables?



Most people negotiate price BEFORE concluding a transaction, NOT after!



And, sending your valuables in that little prepaid [non-trackable] envelope?



Too many red flags here.
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