Rip-off Report Investigation:
EDitor's UPDATE: Positive Rating and Recognition has been given to Cash4Gold and Albar Precious Metal Refining
for its Commitment to Excellence in customer service.
Our findings were that normally complaints were due to the perceived value of the jewelry rather than the actual value according to the market at the time. The complaints that have been filed are not removable due to Rip-off Report policy. Rip-off Report was able to determine that Cash4Gold has made concentrated efforts in order to communicate clearly with its customers as well as resolving any customer satisfaction issues promptly. Selling gold online is a convenience that includes risk. The Rip-off report is confident with Cash4Gold's guarantee. If you are not satisfied with the offer for your gold within 10 days, the will send back your jewelry. This is a very high standard for the industry.
Cash4Gold the world's largest online buyer and refiner of precious metal puts into action a new tracking and Inventory control software to help minimize mistakes and increase control over their customers merchandise.
Cash4Gold executives recognizes that legitimate complaints posted on Rip-off Report are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation. Jeff Aronson CEO of cash4Gold said "We are only as strong as our weakest link running a company of this size and volume you must adapt to your customers needs" Well cash4Gold has they have spent an estimated $350,000 on new state of the art computer tracking systems that now track our packages from all over the country. Executives say packages can now be pulled up at a touch of a finger, we had to one employee said it would take all day to find a customer's merchandise and mistakes could happen, now with a touch of a button we can tell you where the material is in the process system in a matter of seconds. "No one else in this industry has these types of security controls to ensure proper material handling" said Howard Mofshin President of Cash4Gold.
Because of our investigation and the sincere efforts put forth by Cash4gold, Rip-off Report is proud to give Cash4Gold a positive rating. All in all, the company implemented strategic changes to its Tracking systems, enlarged there customer service group and has a precious metal refinery 2nd to none, the only in their field. I repeat, they actually refine and assay their own material we checked and have no choice but to recommend Cash4Gold as the "leaders in their field" They are not a Rip-off!
Cash 4 Gold has been the recipient of a few complaints over the last year. Working with the Rip-off Report Investigation, they researched each claim and are working through the resolution process. Executives at cash4Gold proved to Rip-off Report that they are processing over 30,000 thousand packs of gold per month. When dealing with that kind of volume mistakes will happen but Cash4Gold is truly doing their best to correct as many of those as they can implementing new procedures daily. They truly have separated themselves from the rest of the industry.
Cash4Gold is part of Albar Precious Metal Refining, Inc. one of the industry's most respected refiners and has consistently received an A Rating from the Better Business Bureau for seven straight years. Opened in 2001 and managed by a team of professionals with over 60 years in the industry, Cash4Gold/Albar has achieved a national reputation for growth by making Entrepreneur Magazine's Hot 500 list for 2007 of fastest growing companies and is the only refinery ever to be listed in the prestigious Inc. Magazine
list of the Fastest Growing Companies in America, having achieved a ranking of #129 in 2006. Thousands of customers have been paid millions of dollars by Cash4Gold and the company's services can be seen on national television spots and heard on The Howard Stern Radio Program. Read more about Cash4Gold's Commitment to Excellence and Total Consumer Satisfaction and why consumers looking to get cash for gold should feel safe, confident and secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The Corporate Advocacy Program works for consumers like no other.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
I am very let down by this company. Their website makes them look legit and so do the mailing materials that they send you. They say that if you don't like the amount they offer you in the check, that you are allowed to send it back within ten days and get your items back.
The catch is though, is they time that ten days from the moment they SUPPOSEDLY mail the check. I went on their website to track my package and after 3 days it showed up as being received and processed, yet why did it take EIGHT DAYS for my check to arrive?!
I have many friends in Florida whom we send packages and letters to one another and it never takes any more than THREE DAYS to get the items to and from North Carolina (where I live) and Florida. And today is Saturday too. They count Sunday as a day even though the mail doesn't run on Sundays.
I sent them OVER HALF A POUND of platinum, gold, and silver. Yes, OVER HALF A POUND. One necklace in itself was appraised at a couple local pawn shops for $180 because it was made of platinum and gold and had a large heavy platinum heart charm on it. I know all the jewelry is real because it was all bought myself or handed down to me from my grandmother, yet the note they sent along with the check claims most of the items are not authentic and have no value.
THE CHECK THEY SENT ME WAS FOR $4.00. FOUR DOLLARS.
Then I call them and I am told I have to not only return the check to them by this Monday but also give them $15 if I want my stuff back?
That is totally ridiculous.
I feel sorry for anyone else who has fallen and will fall for their rip off scam of a company, and whoever these big time companies are that they claim they are backed with should be reported as rip off scams as well.
Very annoyed with cash4gold
Kernersville, North Carolina