- Report: #1007168
Report - Rebuttal - Arbitrate
Complaint Review: CashnetUSA
CashnetUSA200 West Jackson, Suite 2400 Chicago, Illinois United States of America
CashnetUSA Refuses to close my account. Claims Federal Government prohibits them from doing so. Chicago, Illinois
*Author of original report: CASHNETUSA WOULDN'T CLOSE MY ACCOUNT
Hello! Welcome to CashNetUSA, America's trusted
online lender. A representative will be with you shortly.
You are now chatting with Curtis.
to CashNetUSA online support! In order to verify that you are the account
holder, can you please
provide me with your home phone number and the last four digits of
your social security number?
moment while I access your account.
you for holding, Tatiana, I will be happy to assist you.
cannot honor your request to delete your personal information from our database.
required by federal and state laws to retain and keep a record of
any customer information submitted to us. Please see
collection and use of customer data.
Tatiana Montfleury: I want to cancel my account access
Tatiana Montfleury: what the heck you're talking about you are require by
Federal Laws to keep my account open? I
am the customer who puts my information into your system. Thus,
I am requesting you deleting my account. The
Federal government has absolutely nothing to do with it!
I'm sorry, but that's not the case and federal regulations are very much
involved in this. The
information has to be retained for the use of lender reporting
groups. Deleting your account essentially deletes your
history with us and if you inquire for loans elsewhere we have to
be able to provide this information to the lender
reporting services of your state.
Tatiana Montfleury: BS!
Tatiana Montfleury: And you know it!
Tatiana Montfleury: What state you're talking about?
not, ma'am. Look into groups like Teletrack and Veritec.
Tatiana Montfleury: I don't care what you are saying. The Federal government
cannot prohibit you from deleting my
account when I specifically ask you to do so. Wait! Are we still
in the US?!
ma'am, this is the US. If you're not interested in anything else I'm saying
then is there anything else I
can assist you with at this time?
Tatiana Montfleury: Give me the piece on your policy that states you cannot
delete my account upon my request
because the Federal Government prohibits you from doing so?
moment while I pull that up.
Tatiana Montfleury: Are you trying to making it up? Because if it takes you
that long to pull it up, perhaps you are
on the kitchen cooking it
moment, ma'am. The site was updated recently and we're looking for where the
details were moved to.
Tatiana Montfleury: OMG!!!!!!!
Tatiana Montfleury: Can you be more fAKE!!!!!
you for holding, ma'am, I'm going to forward the account to management to pull
up the details of the
federal regulations and forward it to your email.
Tatiana Montfleury: Nope! You have to copy and paste it here
Tatiana Montfleury: There is no waiting for email Curtis!
Tatiana Montfleury: In a matter so strict that the Federal Government has to
be involved, the information should be
at the tip of your fingers
Tatiana Montfleury: What's not Curtis!
details aren't immediately available to me. I brought it to the manager and
they're looking into it as well.
It was likely just moved on the site when it was recreated.
understand you don't believe me and I don't blame you, but we will contact you
later via email with the
exact details on how and why this is a federal regulation.
there anything else I can help you with today?
Tatiana Montfleury: Such information cannot be moved like that in your
account when it was created!
Tatiana Montfleury: Nope! If the information is not available on your
website, I request that my account be closed
Tatiana Montfleury: I am taking this matter right now to customer protection
Your chat transcript will be sent to
at the end of your chat.
you for waiting. I'll be with you in just a moment.
I understand your concern and feeling the need to do that.
1 of 2 2/1/2013 7:45 AM
This report was posted on Ripoff Report on 02/01/2013 06:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/CashnetUSA/Chicago-Illinois-60606-6941/CashnetUSA-Refuses-to-close-my-account-Claims-Federal-Government-prohibits-them-from-doi-1007168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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