- Report: #1085146
Report - Rebuttal - Arbitrate
Complaint Review: Castforce
Castforce4440 Fruitville Road Sarasota, Florida USA
Castforce Merchandiser Beware of volunteer work for Castforce, terrible merchandiser support!!!! Sarasota Florida
*Consumer Comment: revision
*UPDATE Employee: supercontractor response
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Merchandisers BEWARE on wasting your time, gas, and manhours with Castforce. I signed up with Castforce almost a year ago. Their website and portal looks pretty cool and inviting. I took a couple of assignments from them that actually did not pay much, but I scheduled them in a cluster so it can be worth my time and effort. I traveled to do these shops took pictures, spent hours in manhours, travel and gas also inputing the shops. I am noticing that when I submit my shops they are not invoiced to be paid even though it has portals to show you when the next cycle is to be paid. I waited for over a month and only saw I would be paid for a fraction of the work I did. I emailed and called the support center. They claimed they sent me an email that I never recovered that I did not take the picture correctly of the completely reset planogram, so they will not approve and I will not get paid. I was annoyed the first time and thought ok, MY BAD I have to be more precise the next time. So I wasted gas, time, and cost me money, but at the end of the day Castforce still recieved a reset gondola with a picture and a sign-off from the manager of the store. (Free labor and paid by their client-I was not)mmmmm. Six months later I said let me try them again, maybe before it was a misunderstanding on my part. There were resets for $15.00 a store. The first store it did took me 2 hours(Yikes), but I did not want them to pull the same nonsence so I crossed every T and dotted every I. Also, after you agreed to do the $15.00 gig they send you an agreement that each reset product cost $20.00. So they position themselves to get you if you can not complete they project, it will cost you at least $5.00 to every project.
I've completed 6 project s@ 15.00 ontime. I see I am only approved for 3 @ $15.00 when I have gone out on 3 separate days for 4-6 hours each day to complete plus coming back home to submit these resets.
Additionally, Castforce is not above board in their practices. You cannot sneeze or you will find a way to penalized you and they find a reason not to pay you. They contacted me in August to do a Walmart Harware reset. They advertised it would be $75.00 for the day. I immediated inquired how many hours? They scheduler stated 6-7 probably less. It would be a team of 4 people to do the reset. I said well I could be available keep me updated on on the exact hours and times. I heard nothing until the day before the reset and we had to report at 8am. I recieved no information, contact or lead for the project. I emailed him and he said everything was fine, but I still did not have any pertinent information. I arrived at Walmart 1 hour away and a 30 mile drive oneway and it is only one other person, no lead and no instructions for a 1000 peg hardware reset that could not be completed in 6 hours if you had 8 people on the project. I called and emailed the portal. No response todate from Castforce, but they called me later that morning and scold me for not leaving the store. I told that person what happened they immediately backpeddled and said a manager would contact me, but I have not heard anything or a response beingcompensated or apology for that wasted time, gas and ultimately money out of my pocket.
I am working to make a little money, because that all they offer. I expect to respected and get paid for my efforts. If I woanted to volunteer my time I would go up to my childs school allday and give free labor to something that matters.
SHAME on you CASTFORCE!
BEWARE OF CASTFORCE! I have been BURNED too many times!
This report was posted on Ripoff Report on 09/17/2013 08:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Castforce/Sarasota-Florida-34232/Castforce-Merchandiser-Beware-of-volunteer-work-for-Castforce-terrible-merchandiser-sup-1085146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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