• Report: #979027

Complaint Review: Castle Rental

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  • Submitted: Fri, December 07, 2012
  • Updated: Thu, December 20, 2012

  • Reported By: Anonymous — Rogers Arkansas United States of America
Castle Rental
1231 W Walnut Street, Suite A Rogers, Arkansas United States of America

Castle Rental RTO Castle Pawn HAS THIS BUSINESS COMMITTED FRAUDULENT ACTIVITIES AGAINST YOU? Rogers, Arkansas

*Author of original report: Issue Resolved

*Author of original report: Not In My Experience

*Consumer Comment: So, just how many times were you "a little late"....

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Castle Pawn and 3 of its employees and/or representatives are intentionally using the City Attorney's Office as a means to extort money through intimidation by filing false claims with the City Attorney's office alleging theft.  FYI it seems virtually impossible to correct this once CASTLE has taken action. Employees: Delivery Driver (unknown), Kevin Tarbet, and of course the store manager Ben McCauley.

Castle pawn will manipulate your payment history in order to demand redemption of merchandise. Nor will they honor your request for arbitration or mediation even though it is written into the contract with them. And of course the main office will not respond to a complaint or return your phone calls.

Castle Pawn will file false reports with the city attorney's office in order to intimidate you. [continued below]....
.....

Castle Pawn mill misrepresent merchandise when selling to you.  Such as selling you a sofa under the pretense that it was only used once.  After the item is delivered one discovers the smell of urine on the sofa as well as a cockroach infestation within the sofa.  If you have furniture from this business I suggest you return it immediately for the health and safety of your family! 

In addition, Castle Pawn, puts on a pretense of customer service when in reality the main goal is to rip you off at any expense to you and your family.

Castle Pawn will harass you and your family constantly even after you formally request them not to do so.  They will trespass and cause damage to your personal property in the process.

This report was posted on Ripoff Report on 12/07/2012 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Rental/Rogers-Arkansas-72756/Castle-Rental-RTO-Castle-Pawn-HAS-THIS-BUSINESS-COMMITTED-FRAUDULENT-ACTIVITIES-AGAINST-Y-979027. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Issue Resolved

AUTHOR: Anonymous - (United States of America)

I am pleased to say that the issue has been resolved satisfactorily by the General Manager and District Sales Manager in a professional and amicable manor.

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#2 Author of original report

Not In My Experience

AUTHOR: Anonymous - (United States of America)

I am financially able to satisfy my obligation and unlike so many other people I maintain meticulous records.  Assumptions like yours are the reason why they get away with it. 
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#3 Consumer Comment

So, just how many times were you "a little late"....

AUTHOR: Ken - (USA)

with your payment?

They don't harrass you and make things up when you pay on time, in full, EVERY time..guaranteed.

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