- Report: #676933
Report - Rebuttal - Arbitrate
Complaint Review: Stone Quarry Bulldogs – | Ripoff Report Verified™ …businesses you can trust. Stone Quarry Bulldogs breed, show, sell English bulldogs, standard & mini sized. Stone Quarry Bulldogs, AKC inspected & compliant facility. Stone Quarry Bulldogs money back guarantees all puppies with 1 year written health guarantee against any life-threatening genetic defect! Dedicated to finding loving homes & educating owners for healthy loving bulldogs.
Castle Rock Bulldogs595 Elm Ave Tallmadge, Ohio United States of America
Stone Quarry Bulldogs TRUSTED BUSINESS REVIEW: Stone Quarry Bulldogs’ clients feel safe, confident & secure when searching for a perfect companion bulldog. Stone Quarry Bulldogs promises commitment to customer satisfaction, placing beautiful, cuddly, healthy AKC English bulldogs with new loving families. Dedication to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures complete satisfaction & confidence when doing business. In Garrettsville, Ohio.
*UPDATE: Stone Quarry Bulldogs recognized by Ripoff Report as a Verified Safe business.
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EDitor’s UPDATE: Positive rating and recognition has been given to Stone Quarry Bulldogs for its commitment to excellence in customer service.
Ripoff Report’s discussions with Stone Quarry Bulldogs have shown an ongoing commitment by the company to total 100% customer satisfaction. And this means that customers can expect that Stone Quarry Bulldogs will work towards finding a mutually satisfactory resolution to any complaints or concerns regarding English bulldog puppy purchases. Stone Quarry Bulldogs listens carefully to their customer's concerns, viewing them as an opportunity to learn from past mistakes that may have been made, and also misunderstandings in communication that may have taken place.
Stone Quarry's owner, Melissa Riley, stated that her customer's satisfaction is a top priority! As a business owner, she knows it is critical to listen to her customer's concerns, responding promptly and courteously to each one. [continued below]....
Stone Quarry Bulldogs' main goal is to provide customers with the wonderful experience of bulldog ownership, by adding a top quality, healthy, affectionate, playful and beautiful English bulldog puppy to their family. Some of the other things Ripoff Report learned in the course of its investigation - typical customer feedback reads: “The family at Stone Quarry Bulldogs are passionate about bulldogs, they truly love what they do, and do what they love!." These people truly care about their puppies and where they are going..." "They make sure to give an abundance of information about raising bulldogs to anyone that will listen. We are very pleased with Stone Quarry Bulldogs.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Melissa Riley during an onsite inspection held by a third party verification company with no biases toward Stone Quarry Bulldogs.
Stone Quarry Bulldogs are dog breeders specializing in breeding English bulldogs, both standard and miniature sizes, stating, “Our goal at Stone Quarry Bulldogs is to offer healthy bulldog puppies at a reasonable price.”
The customer base at Stone Quarry Bulldogs has mainly been developed through word of mouth; however Stone Quarry Bulldogs can be found on several different websites including Facebook, puppyfind.com, and minibulldogsinohio.com.
A typical transaction would include the potential customer choosing their desired puppy online. A $500 deposit is then made, and an appointment is set for the puppy to be introduced to its potential owner. If the customers are local they will receive a tour of the facilities, as well as the ability to view AKC records. Out of state customers have the option of having their puppy shipped to its new home.
STONE QUARRY BULLDOGS CUSTOMER CARE & COMPLAINT RESOLUTION
During the onsite interview, owner Melissa Riley was asked to describe some of the common complaints that they receive. Mrs. Riley stated that while they “rarely ever have a complaint,” she described two incidents. The first was a transaction made with a customer who purchased a female puppy out of state. During the shipping process Mrs. Riley mistakenly shipped the wrong puppy. When the customer contacted Mrs. Riley about the mistake Mrs. Riley apologized profusely and offered a full refund. The customer decided to keep the puppy and asked for a partial refund of $400, to which Mrs. Riley agreed. While Mrs. Riley did make a follow-up call to ensure the customer’s satisfaction, the customer was still unhappy with the transaction and stated there was no way to rectify the problem. The second incident involved a local customer who discovered the puppy they purchased had heart worm. Mrs. Riley gave the customer the option of a full refund or another puppy. The customer chose another puppy, and was ultimately satisfied.
Mrs. Riley described that their standard practice for taking care of a complaint is to follow up with both phone calls and emails to ensure the customer is satisfied with the transaction.
When asked to comment on complaints posted on Ripoff Report’s website Mrs. Riley described the process of breeding as well as the condition of the bulldog’s environment. In regards to the authenticity of the bulldog’s bloodline, “All male dogs are AKC licensed.” After an evaluation female bulldogs are artificially inseminated at Newton Falls Animal Hospital. All twenty dogs reside in a climate controlled building, while the puppies reside in the home with the owners for special care during incubation. The maintenance in handled by the owners Melissa and Rodney Riley.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mrs. Riley stated that they have created a Facebook account as well as developed the website minibulldogsinohio.com, in order to make correspondence easier with previous and potential customers.
Mrs. Riley is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. She wants to be a reputable company so customers are comfortable when purchasing from her. “We value customer advocacy and with the changes we made, we look forward to no longer having unsatisfied customers,” states Mrs. Riley.
STONE QUARRY BULLDOGS / STATEMENTS FROM THE OWNER
Stone Quarry Bulldogs expressed their utmost confidence in raising English bulldogs. In the past 8 years Stone Quarry Bulldogs has been producing very nice English bulldog puppies, ultimately placing them in wonderful homes. Stone Quarry Bulldogs downsized and they now offer fewer puppies than before. This resulted in more demand for Stone Quarry Bulldog puppies. However, the owners believe quality is more important than quantity and will continue to ensure they produce only quality puppies. They have remorse over customers that were disappointed with them in the past, no matter why, and wish all customer experiences were as happy as most. Their goal is to have 100 % happy customers in the future!
Stone Quarry Bulldogs takes employee satisfaction very seriously as well. "Stone Quarry Bulldogs provides a very positive work environment." "Considering others’ needs, providing a safe, pleasant, relaxed yet productive atmosphere..." Often, employees are asked to stay for a home cooked meal. Workers do not need to bring a packed lunch when working at Stone Quarry because they know food and refreshments are always provided. The family at Stone Quarry Bulldogs is accustomed to serving others, and have absolutely no problem doing so. "They always take the time to talk with employees and customers."
STATED IMPROVEMENTS FROM STONE QUARRY BULLDOGS
Stone Quarry Bulldogs added pages to their website to provide more thorough information. Stone Quarry Bulldogs also added a Facebook page to maintain optimal communication between themselves and customers. Me!issa's cell phone number is always open to receiving texts and emails, while Robert's cell phone is available as a back-up in case of emergencies. A health guarantee is posted on their website and has been simplified from their prior guarantee so it is more understandable. Stone Quarry Bulldogs cares about their customers!
Stone Quarry recognizes that complaints posted (whether true or not) on Ripoff Report are issues that need to be addressed, not ignored. Complaints can be valuable learning opportunities, if handled correctly. With the feedback generated by Ripoff Report’s review, Stone Quarry Bulldogs has made changes that benefit their current and future customers’ puppy buying experience!
In summary, after our review, and discussions with Mrs. Riley and many of Stone Quarry Bulldog's past and current associates, Ripoff Report is convinced that Stone Quarry Bulldogs is committed to providing an excellent experience for their customers when purchasing their new English bulldog puppy.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Castle Rock Bulldogs English Bulldogs in Ohio Avoid Bulldog Puppies! Tallmadge, Ohio
In August of 2009 we contacted Melissa with Castle Rock Bulldogs about getting a bulldog puppy. She had a bullie that was already about 8 weeks old that we liked, so we decided to make the purchase. The bulldog was $1800, which included him being up-to-date on his medicals, his pedigree papers and a "Health Gaurantee." My girlfriend flew to Ohio to pick up our puppy that we named "Mauer." Mauer is the best dog in the world, personality wise, but he is an absolute mess when it comes to his physical health.
The Problems Begin:
When Mauer was about 4 months old he started exhibiting a limp on his right leg. We immediately took him to get checked for hip displaysia since this is pretty common with bulldogs. We found that he was already exhibiting signs of hip displaysia but that wasn't the issue with his limp. We took Mauer to an orthopedic surgeon that found luxating patellas on both knees. Only one knee had become lame and we were advised to operate on it. Of course, we chose to do the operation to fix our puppy's leg. During their examination of his knee they advised us to consider widening his nasal passage and also shortening of his soft pallet in order to help him breathe better because he had a very constricted airway. The knee and airway surgeries cost just over $2500. About halfway through the recovery, a pronouced limp returned so we had to re-operate on the knee in order to put permanent suchers and pins in his leg. The reason for this is because Mauer's legs are so crooked that the standard procedure for a luxating patella would not be enough. The 2nd procedure was $1800. Mauer had a long recovery from the 2nd operation but his right leg has been doing well for quite a few months now. Almost as soon as his right leg was back to full strength he started limping on the left one and we knew what we were about to go through. The surgeon again tried the standard procedure to fix the luxating patella so that he wouldn't have permanent suchers and pins in his leg if he didnh't have to. Of course, the standard procedure didn't work and he had the knee operated on twice. The cost for the first right leg surgery was $2400 and the cost on the second was $800 because the surgeon didn't charge us for his time because he felt bad for us :(. Mauer is currently in his 8th week of recovery and seems to be doing really well.
Aside from his breathing problems, hip displaysia and bad knees, Mauer also has severe allergies. He first showed signs of allergies at about 4 months old. He has very bad seasonal allergies and really bad food allergies. He has experienced rashes, hives, huge bumps in between his toes, vomitting and itching so bad that he cuts himself and bleeds. During the late summer/early fall he was on the steroid predisone because it was the only thing strong enough to help him. He is now restricted to eating Salmon or Herring and has to take Benadryl everyday. Mauer is also extremely overweight right now at about 70 lbs. His target weight is between 55 and 60 pounds. It is impossible to get him to lose weight because he cannot exercise and hasn't been able to in about a year. He is not overfed as he receives under 600 K/cals a day and he is suppsed to get 750 on his "diet". The most exercise he has gotten is meeting me at the gate when I get home from work. This week is the first week in a year that I've been allowed/able to walk him everyday and he is only allowed to go for 5 minutes at a time. We were supposed to be getting a mini bulldog and Mauer's ideal weight is 55 lbs ...
Will Castle Rock Bulldogs Help?
The answer is No. I contacted Melissa with Castle Rock Bulldogs and expressed to her the many problems that we had experienced. At the time, Mauer hadn't started getting his 2nd knee operated on yet but I made her aware of his displaysia, the luxating patellas, allergies and airway problems. Her initial response was that it must be the food that I was feeding him. I told her that we were using the same brand food that she sent Mauer home with, which was Eukanuba brand puppy food. She again blamed the food and said we must have been overfeeding him or feeding him something else. At this point, I realized that I was dealing with someone that only cared about money and was going to make every excuse not to refund me. The funny thing is that a refund had never crossed my mind until my Orthopedic Surgeon said that I should ask for a refund because if anyone deserved a refund, we did! I tried to reason with Melissa that it can't be the food. How could a certain food cause his knees to be out of place? How could food constrict his airway? She only responded that these issues were not covered in her "Health Guarantee". Her "Health Gaurantee" is basically just a contract that says that under no circumstances will you ever get a refund. Also, in order to have this "Health Guarantee" you must purchase NuVet with a special promo code she gives you. She makes it seem like she is doing you a favor by giving you a deal but in reality she is getting a cut of every sale made with that promo, which is why she requires your puppy to be in NuVet in order to honor the Health Gaurantee. The other big reason not to buy from Melissa or Castle Rock Bulldogs is because Ohio does not have a puppy lemon law. If I had bought this puppy in a state like Minnesota, I could have taken her to court and easily won back my money with the laundy list of problems Mauer has had. Unfortunately Melissa operates in Ohio which allows her to get away with these bad business practices. The final time that I talked to Melissa she made sure to tell me that none of this was her fault because the puppy I bought wasn't even bred by her! WHAT?!? She explained that she put the puppies on her site for a friend and that these aren't even her dogs. I was under the impression that I was buying a dog bred and raised by Melissa with Castle Rock bulldogs. In the end, she sold me a dog that she didn't breed or raise and when everything went wrong with his health she thought it was ok to tell me that I didn't even buy one of her dogs.
If you are considering buying a bulldog from Melissa at Castle Rock Bulldogs, then please consider my story. We have spent well over $10, 000 on Mauer's health and many of these issues are genetic. I wouldn't wish the last year of my life or Mauer's on anyone. If you wish to contact me with questions or concerns about my story, just search for this compaint on complaintboards.com and send any inquiries to my email address at the bottom. RipOffReport doesn't allow emailing addresses.
This report was posted on Ripoff Report on 12/30/2010 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Rock-Bulldogs/Tallmadge-Ohio-44278/Castle-Rock-Bulldogs-English-Bulldogs-in-Ohio-Avoid-Bulldog-Puppies-Tallmadge-Ohio-676933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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