Unable to cancel service after end of 3 year contract term. Called customer service number 1888-247-4080 a couple of months ago, I was told to send letter 30 days of notice. I was never told of auto renewal of contract or I would have sent letter that day!
I called again today, June 9th to cancel, get fax number to send written notice. This was after about a 10 minute hold, spoke to a representative and told her I wished to cancel my alarm monitoring. I was told that since I did not send a letter 30 days prior to cancelation of contract ending on June 17, 2009 the contract was automatically extended for another 12 months. I was irrate, this is absurd. I know of no other reputable company that would not send correspondence to this affect or at least have told me that on the last call. She told me the "were not any other company". We had some heated exchange of words that I do not usually use, but I was totally shocked by the complete unreputable scam of an operation this is!
This is similar to other peoples experiences/information -that my contract had automatically renewed for another full year because I failed to send in written notice of cancellation 30 days prior to the end of my 3 year agreement missed by 3 weeks?). This is even though I called over a month prior and notified the rep that I wished to cancel over the phone and was not made aware that the cancellation needed to be written or it would automatically be renewed. This company is clearly running a scam by extending the contract another full year and by making their customers jump though all these hoops to cancel.
I am so upset, I can no longer afford this service and was waiting to cancel this account. I have not used the service for over an year. I am paying them for a service that they are not providing. I have contacted the Better Business Bureau, written letters to Castle Rock, cc'd the CEO Brian Johnson. I am hoping that this company will have the ability to do the right and honorable thing. They are like snakes in the grass! This is such a dishonorable way to do business. If I ran my business like this, I would be out of business in no time - which will probably be the Karmic direction of this company.