- Report: #713670
Report - Rebuttal - Arbitrate
Complaint Review: Castle Rock Security
Castle Rock Security2101 South Arlington Heights Road Arlington Heights, Illinois United States of America
Castle Rock Security Scam Artist, Unethical, Thieves Arlington Heights, Illinois
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Effective immediately, I am cancelling my service with your company for the home security system. I have been a customer for well over five years and have found the equipment faulty and the service inadequate. I cannot count how many times my security system has been inoperable.
Approximately, less than two years ago I was basically forced to upgrade the equipment for a fee of $199. Thereafter, I have had more problems with the service being down than working. Also, your company attempted to charge me a labor charge of $125 to put a replacement censor on my door. All that was required was to peel off the tape and stick it on the door. That is absolutely ridiculous.
I no longer choose to do business with your company. Please, cancel my service TODAY! (March 15, 2011). I repeat, DO NOT re-enroll me with your services.
This letter provides you with more than adequate time to discontinue my services before the so-called re-enrollment date of June 16, 2011.
Please note that you should practice informing your customers thirty (30) days or more of their so-called re-enrollment date. Your automatic re-enrollment without notice is not only unfair to loyal consumers but also unethical.
This report was posted on Ripoff Report on 04/04/2011 12:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Rock-Security/Arlington-Heights-Illinois-60005/Castle-Rock-Security-Scam-Artist-Unethical-Thieves-Arlington-Heights-Illinois-713670. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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