• Report: #460157

Complaint Review: Castle Rock Security

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  • Submitted: Tue, June 09, 2009
  • Updated: Tue, June 09, 2009

  • Reported By:Las Vegas Nevada
Castle Rock Security
35293 Eagle Way Chicago, Illinois U.S.A.

Castle Rock Security BEWARE this company will rip you off. WORST CUSTOMER SERVICE EVER Chicago Illinois

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I started using Apex Security they sold me equipment that they new was about to become defunct. Next I received a letter from a new company saying that they had purchased my contract and that for a mere $199.00 they would fix my equipment. Basically Analogue/Digital. I refused to pay more for the gear since I was already in a 3 year contract. I felt the updated equipment should be free.

Now the new co has sold my contract to Castle Rock who informed that my contract expired on July 1st and all I had to do was send a letter and that would be the end of it.

I was never informed that the contract would renew. I travel for a living and was in Chicago until the 5th. I called on Monday morning to request cancellation of service to be informed that the contracted renewed. Since when?.. Every contract I have ever signed after it expires you normally go month to month and then you can quit at any time.

The person I spoke to never told me that the contract would renew. She just said I had to cancel it in writing. If I would have known I would have sent the letter special delivery.

I am looking for a lawyer to end this nightmare. I have been paying for almost 2 years now with no service.


Michelle
Las Vegas, Nevada
U.S.A.


This report was posted on Ripoff Report on 06/09/2009 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Rock-Security/Chicago-Illinois-60678/Castle-Rock-Security-BEWARE-this-company-will-rip-you-off-WORST-CUSTOMER-SERVICE-EVER-Chi-460157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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