- Report: #882396
Report - Rebuttal - Arbitrate
Complaint Review: Stone Quarry Bulldogs TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Stone Quarry Bulldogs breed, show, sell English bulldogs, standard & mini sized. Stone Quarry Bulldogs, AKC inspected & compliant facility. Stone Quarry Bulldogs money back guarantees all puppies with 1 year written health guarantee against any life-threatening genetic defect! Dedicated to finding loving homes & educating owners for healthy loving bulldogs.
Castle Rock bulldogInternet, Ohio United States of America
Stone Quarry Bulldogs TRUSTED BUSINESS REVIEW: Stone Quarry Bulldogs recognized by Ripoff Report as a Verified Safe organization. Stone Quarry Bulldogs pledges 100% customer satisfaction. Stone Quarry Bulldogs focuses on providing premium quality, healthy English bulldog puppies to customers across United States & Canada. Located in Garrettsville, Ohio.
*UPDATE: Stone Quarry Bulldogs promises adherence to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Stone Quarry Bulldogs recognized by Ripoff Report as a Verified Safe business.
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EDitor’s UPDATE: Positive rating and recognition has been given to Stone Quarry Bulldogs for its commitment to excellence in customer service.
Ripoff Report’s discussions with Stone Quarry Bulldogs have shown an ongoing commitment by the company to total 100% customer satisfaction. And this means that customers can expect that Stone Quarry Bulldogs will work towards finding a mutually satisfactory resolution to any complaints or concerns regarding English bulldog puppy purchases. Stone Quarry Bulldogs listens carefully to their customer's concerns, viewing them as an opportunity to learn from past mistakes that may have been made, and also misunderstandings in communication that may have taken place.
Stone Quarry's owner, Melissa Riley, stated that her customer's satisfaction is a top priority! As a business owner, she knows it is critical to listen to her customer's concerns, responding promptly and courteously to each one. [continued below]....
Stone Quarry Bulldogs' main goal is to provide customers with the wonderful experience of bulldog ownership, by adding a top quality, healthy, affectionate, playful and beautiful English bulldog puppy to their family. Some of the other things Ripoff Report learned in the course of its investigation - typical customer feedback reads: “The family at Stone Quarry Bulldogs are passionate about bulldogs, they truly love what they do, and do what they love!." These people truly care about their puppies and where they are going..." "They make sure to give an abundance of information about raising bulldogs to anyone that will listen. We are very pleased with Stone Quarry Bulldogs.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Melissa Riley during an onsite inspection held by a third party verification company with no biases toward Stone Quarry Bulldogs.
Stone Quarry Bulldogs are dog breeders specializing in breeding English bulldogs, both standard and miniature sizes, stating, “Our goal at Stone Quarry Bulldogs is to offer healthy bulldog puppies at a reasonable price.”
The customer base at Stone Quarry Bulldogs has mainly been developed through word of mouth; however Stone Quarry Bulldogs can be found on several different websites including Facebook, puppyfind.com, and minibulldogsinohio.com.
A typical transaction would include the potential customer choosing their desired puppy online. A $500 deposit is then made, and an appointment is set for the puppy to be introduced to its potential owner. If the customers are local they will receive a tour of the facilities, as well as the ability to view AKC records. Out of state customers have the option of having their puppy shipped to its new home.
STONE QUARRY BULLDOGS CUSTOMER CARE & COMPLAINT RESOLUTION
During the onsite interview, owner Melissa Riley was asked to describe some of the common complaints that they receive. Mrs. Riley stated that while they “rarely ever have a complaint,” she described two incidents. The first was a transaction made with a customer who purchased a female puppy out of state. During the shipping process Mrs. Riley mistakenly shipped the wrong puppy. When the customer contacted Mrs. Riley about the mistake Mrs. Riley apologized profusely and offered a full refund. The customer decided to keep the puppy and asked for a partial refund of $400, to which Mrs. Riley agreed. While Mrs. Riley did make a follow-up call to ensure the customer’s satisfaction, the customer was still unhappy with the transaction and stated there was no way to rectify the problem. The second incident involved a local customer who discovered the puppy they purchased had heart worm. Mrs. Riley gave the customer the option of a full refund or another puppy. The customer chose another puppy, and was ultimately satisfied.
Mrs. Riley described that their standard practice for taking care of a complaint is to follow up with both phone calls and emails to ensure the customer is satisfied with the transaction.
When asked to comment on complaints posted on Ripoff Report’s website Mrs. Riley described the process of breeding as well as the condition of the bulldog’s environment. In regards to the authenticity of the bulldog’s bloodline, “All male dogs are AKC licensed.” After an evaluation female bulldogs are artificially inseminated at Newton Falls Animal Hospital. All twenty dogs reside in a climate controlled building, while the puppies reside in the home with the owners for special care during incubation. The maintenance in handled by the owners Melissa and Rodney Riley.
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mrs. Riley stated that they have created a Facebook account as well as developed the website minibulldogsinohio.com, in order to make correspondence easier with previous and potential customers.
Mrs. Riley is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. She wants to be a reputable company so customers are comfortable when purchasing from her. “We value customer advocacy and with the changes we made, we look forward to no longer having unsatisfied customers,” states Mrs. Riley.
STONE QUARRY BULLDOGS / STATEMENTS FROM THE OWNER
Stone Quarry Bulldogs expressed their utmost confidence in raising English bulldogs. In the past 8 years Stone Quarry Bulldogs has been producing very nice English bulldog puppies, ultimately placing them in wonderful homes. Stone Quarry Bulldogs downsized and they now offer fewer puppies than before. This resulted in more demand for Stone Quarry Bulldog puppies. However, the owners believe quality is more important than quantity and will continue to ensure they produce only quality puppies. They have remorse over customers that were disappointed with them in the past, no matter why, and wish all customer experiences were as happy as most. Their goal is to have 100 % happy customers in the future!
Stone Quarry Bulldogs takes employee satisfaction very seriously as well. "Stone Quarry Bulldogs provides a very positive work environment." "Considering others’ needs, providing a safe, pleasant, relaxed yet productive atmosphere..." Often, employees are asked to stay for a home cooked meal. Workers do not need to bring a packed lunch when working at Stone Quarry because they know food and refreshments are always provided. The family at Stone Quarry Bulldogs is accustomed to serving others, and have absolutely no problem doing so. "They always take the time to talk with employees and customers."
STATED IMPROVEMENTS FROM STONE QUARRY BULLDOGS
Stone Quarry Bulldogs added pages to their website to provide more thorough information. Stone Quarry Bulldogs also added a Facebook page to maintain optimal communication between themselves and customers. Me!issa's cell phone number is always open to receiving texts and emails, while Robert's cell phone is available as a back-up in case of emergencies. A health guarantee is posted on their website and has been simplified from their prior guarantee so it is more understandable. Stone Quarry Bulldogs cares about their customers!
Stone Quarry recognizes that complaints posted (whether true or not) on Ripoff Report are issues that need to be addressed, not ignored. Complaints can be valuable learning opportunities, if handled correctly. With the feedback generated by Ripoff Report’s review, Stone Quarry Bulldogs has made changes that benefit their current and future customers’ puppy buying experience!
In summary, after our review, and discussions with Mrs. Riley and many of Stone Quarry Bulldog's past and current associates, Ripoff Report is convinced that Stone Quarry Bulldogs is committed to providing an excellent experience for their customers when purchasing their new English bulldog puppy.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Castle Rock bulldog sends wrong puppy Internet, OhioMy Fiance and I were in search of an English bulldog breeder and came across Castle Rock Bulldogs and thought they would be a good breeder. We put a deposit down for a female pup in a litter that was going to be born roughly 3 weeks from the day we put a deposit down. When it came around the time that we were told the litter would be born we called to see how the puppy was doing.
Melissa had told us that the litter had died and that we could choose from another litter. Melissa and Robert the owners never contacted us about the litter dying and it took us numerous emails and phone calls to get in contact with the owners. We finally picked a new female puppy from another litter we liked, at the time the puppy was roughly 2 weeks old and were told at 8 weeks she would be shipped to us.
The day finally came for our new female puppy to be shipped and we were so excited. The puppy came and we took her out of the cage and discovered, that she was not a she, infect they had sent the wrong puppy and that it was a male. I immediately contacted Robert about this and he was shocked that it happened and gave us the option to keep him for the weekend and do a swap out on Monday.
We immedialty felt bad for the puppy to have to get used to us then ship him off again. We asked Robert that if we were to choose to keep the male could we get a refund of some sort, Robert agreed. We decided to keep him and Robert gave us an option of $400 refund which we agreed to. Robert was given my paypal information on Sunday and come Tuesday we did not receive any of the money. I contacted Melissa and she said that She thought Robert sent it and Robert thought Melissa sent it. Talk about getting your business in check unbelievable.
Also his paper work was never sent to us so I emailed Melissa again asking when we would get it, she emailed me back with stop harassing her or we can give the dog back with a full refund. All I wanted was the puppies paper work to have and to give to our Vet. It was not until I told her that I would go to the bureau of Better Business or contact a lawyer that she explained to contact her Husband and he would handle the paperwork. This entire process as been one giant headache. These people are rude, unethical and only care about making money.
This report was posted on Ripoff Report on 05/14/2012 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Rock-bulldog/Internet-Ohio-/Castle-Rock-bulldog-sends-wrong-puppy-Internet-Ohio-882396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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