• Report: #882396

Complaint Review: Castle Rock bulldog

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  • Submitted: Mon, May 14, 2012
  • Updated: Sat, September 15, 2012

  • Reported By: Mike — Malden Massachusetts United States of America
Castle Rock bulldog
Internet, Ohio United States of America

Castle Rock bulldog sends wrong puppy Internet, Ohio

*Consumer Suggestion: Stone Quarry Bulldogs same as Castle Rock Bulldogs

*Author of original report: Report Mistake

*Author of original report: Mistake

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My Fiance and I were  in search of an English bulldog breeder and came across Castle Rock Bulldogs and thought they would be a good breeder. We put a deposit down for a female pup in a litter that was going to be born roughly 3 weeks from the day we put a deposit down. When it came around the time that we were told the litter would be born we called to see how the puppy was doing.

Melissa had told us that the litter had died and that we could choose from another litter. Melissa and Robert the owners never contacted us about the litter dying and it took us numerous emails and phone calls to get in contact with the owners. We finally picked a new female puppy from another litter we liked, at the time the puppy was roughly 2 weeks old and were told at 8 weeks she would be shipped to us.

The day finally came for our new female puppy to be shipped and we were so excited. The puppy came and we took her out of the cage and discovered, that she was not a she, infect they had sent the wrong puppy and that it was a male. I immediately contacted Robert about this and he was shocked that it happened and gave us the option to keep him for the weekend and do a swap out on Monday.

We immedialty felt bad for the puppy to have to get used to us then ship him off again. We asked Robert that if we were to choose to keep the male could we get a refund of some sort, Robert agreed. We decided to keep him and Robert gave us an option of $400 refund which we agreed to. Robert was given my paypal information on Sunday and come Tuesday we did not receive any of the money. I contacted Melissa and she said that She thought Robert sent it and Robert thought Melissa sent it. Talk about getting your business in check unbelievable.

Also his paper work was never sent to us so I emailed Melissa again asking when we would get it, she emailed me back with stop harassing her or we can give the dog back with a full refund. All I wanted was the puppies paper work to have and to give to our Vet. It was not until I told her that I would go to the bureau of Better Business or contact a lawyer that she explained to contact her Husband and he would handle the paperwork. This entire process as been one giant headache. These people are rude, unethical and only care about making money. 

This report was posted on Ripoff Report on 05/14/2012 08:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Castle-Rock-bulldog/Internet-Ohio-/Castle-Rock-bulldog-sends-wrong-puppy-Internet-Ohio-882396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 0Employee/Owner
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#1 Consumer Suggestion

Stone Quarry Bulldogs same as Castle Rock Bulldogs

AUTHOR: jean - (United States of America)

I am so  sorry that you had to go thru such a bad experience with Castle Rock Bulldogs, I too had an awful experience with them much the same as yours.  I wish people would read these complaints before looking for a breeder to avoid this mess after the fact.  If you are looking for a breeder please be advised that Castle Rock Bulldogs are also doing business as Stone Quarry Bulldogs, Garretsville, Oh. but they are the same breeder you dealt with from Tallmadge, Oh. 
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#2 Author of original report

Report Mistake

AUTHOR: Mike - (United States of America)

Report on getting wrong puppy was a mistake
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#3 Author of original report

Mistake

AUTHOR: Mike - (United States of America)

report on getting wrong dog was a mistake
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