- Report: #1059810
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Complaint Review: CastlePayDay Loans
CastlePayDay Loans Shady Internet
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I ran into money problems a while back and I've needed to take out pay day loans on several occasions so I've been to my share of paydayloan companies. I've never had a paydayloan go into collection or anything like that, I make my payments on time and I understand the different policies for companies. There are plenty of shady companies out there but this one takes the cake.
I applied for a loan for $350.00 on their website with the understanding that if I didn't call-in or setup a payoff date online the loan would automatically renew, they would dedcut the service fee, and after a certain number of renewals they would start taking both the service fee and a portion of the prinicipal. Sounded pretty straightforward. The application asked when I'm paid and being on disability I am paid once a month so I marked this down of course thinking they will deduct on my payday like all the other payday loan companies I've borrowed from. [continued below]....
The first month past and they deducted the service fee then another month past and they deducted the fee again. However, two weeks later they deducted it again and every two weeks since they are deducting the same fee of $122.50. If I made a mistake reading the payment arrangements then fine that's on me that's my fault.
But if they are changing policies midway through my loan with no prior consent or even notice so I could pay off early, thats shady. I've called twice today and the first time a supervisor was not available, the second time the rep hung up. Although I have a loan with them the "review documents" link says I have no documents that I can review so I can't even see if the error was mine.
Now I'm left with an overdrawn account and reps at this company who do anything but give me the information I need. On the application I selected monthly payments and put my pay date like every other normal loan company. The reps are telling me they have no option for monthly payments and yet I am looking at it right now on their application. I've paid a total of 612.50 in service fees in a 2 month span for a $350 loan and none of it is towards the principal.
I asked if I could put in a payment today of the $350 (so the service fee and principal would be paid the same day since they just took the money out) and she said the payment would not process until tomorrow so I would have to pay $122.50 again and $350. I've been to loan companies before, they have allowed me to make a payment for the remainder if its set up on the same day but these people seem to be scammers big time. Save yourself the hassle and run from this company as fast as you can.
This report was posted on Ripoff Report on 06/17/2013 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/CastlePayDay-Loans/internet/CastlePayDay-Loans-Shady-Internet-1059810. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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