• Report: #502729

Complaint Review: Castlerock Security Inc - APX Alarm Services - SAI Security

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  • Submitted: Thu, October 01, 2009
  • Updated: Wed, February 27, 2013

  • Reported By: Texas Jesse — arlington Texas USA
Castlerock Security Inc - APX Alarm Services - SAI Security
2101 s arlington heights rd. arlington heights, Illinois United States of America

APX Alarm REVIEW: APX Alarm commitment to total customer satisfaction. APX Alarm's past and current approach to business is about protecting families and providing the best customer experience from the beginning to the end of the customer's time with the company. Provo Utah
*UPDATE: APX Alarm pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. APX Alarm recognized by Ripoff Report Verified as a safe business service.

*UPDATE Employee: Response by Anderson, Crenshaw & Associates LLC

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------

Castlerock Security Inc... APX Alarm Services - SAI Security APXALARM - anderson, crenshaw & associates, llc Is Castlerock security"aka"APXALARM "aka"anderson,crenshaw  & associates above the law?? arlington heights, Illinois

I know who you are Brian, see you there.June6-06-09 I signed a contract with APXALARM for 36 months at a outrageous monthly payment,you learn from your mistakes,with automatic withdrawal payment from my checking account.

I fullfilled my obligation with APXALARM and switched to Pinnacle security. At this time I was contacted by castlerock security telling me I owe them another years payment according to the renewal clause in the contract. On June6-09 my contracted ended.

According to the law in Texas and Illinois, during this time period these folks should have been contacting me within a specified time before renewal time and this never happened, When I questioned this, and asked if I could get proof that they had sent notifications before hand, I was told no, they didn't have proof. Surely someone would be accounting for an expense for a maling to customers or then again maybe not(SCAM). Another Time when I questioned these folks about this matter I was told by an employee that they don't have to abide by that law, I assume in any state they operate in, Texas,Illinois or any other.So why is that law there if they don't have to abide by it??

Now comes Anderson,Crenshaw & Crooks, "aka" castlerock security, threating to trun me into the credit bureau, calling at all times, sending letters, they have spent more on letters and phone calls then what I owe them which is nothing. IDIOTS!! As far a credit rating, go ahead, more fuel for the fire.  


This report was posted on Ripoff Report on 10/01/2009 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Castlerock-Security-Inc-APX-Alarm-Services-SAI-Security/arlington-heights-Illinois-60005/APX-Alarm-REVIEW-APX-Alarm-commitment-to-total-customer-satisfaction-APX-Alarms-past-a-502729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 UPDATE Employee

Response by Anderson, Crenshaw & Associates LLC

AUTHOR: Jared - (U.S.A.)

My name is Jared and am the Dispute Coordinator for Anderson, Crenshaw & Associates LLC.

I have been working within the legal departments of three different collection agencies over the past 14 years.  I can say that it is unfortunete that many accounts placed for collections are because the consumer may not understand or forget the full term of his/her contract.  It is a common situation.

Regardless, we are able to assist you at resolving the matter amicably.  Please telephone me to discuss this matter.

My contact number is 214-368-2980 ext 3309.

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