I contacted Casual Furniture Services soem time ago about some issues I had with my DCS grill. I spoke with Mr. McDonald and I told him that I was having difficulty lighting the grill as the battery was slipping down and that the infrared burner had stopped working. He said he would come and clean and repair the grill and that the service would cost $205. He also was sure to exclaim that he had such a great reputation and that I will be totally satisfied when they do our work as opposed to anyone else.
The technicians arrived and took the entire grill apart. Once my grill was apart, they called me over and stated that the grill needed parts. I said ok what does it need. The Technician said that it needs $1500-$2000 in parts. I siad that I paid under $3000 for the grill. I said that for a $3000 grill to need so many parts is very odd. I stated that grills in this price range should last much longer as that is waht I was paying for when I purchased such a grill. The technician stated that the grill was an inferior quality grill and that I should have bought another brand like a Wolff and that DCS grills are one of the worst quality grills made. I was now quite upset. The technician called Ed McDonald on the phone. I told Ed that the price of $1500-$2000 was ridiuclous to which he stated "My technician said a price to you"? I told him that yes he did. He asked to speak with the technician which he did. Ed then said to me that he will discount the inital service, as he has to come back anyway to finish the work, and will do some research and that he will work with the vendor and get me a much better price on the parts, as he has a great relationship with DCS and that he totally understood where I was coming from regarding quality and price of the grill. The technician asked me if it would be ok to leave my grill totally apart and come back another time to complete the service. The grill parts were all over the place so I said no. In fact some parts had actually fallen from my deck as I saw the technician come down looking for some parts on the floor. Additionaly, the technichian said that he fixed my starter which only worked for 2 days after service and has since defuncted again to having to hold the battery in the grill compartment to light the grill. Amazing!
I called and called Ed McDonald for a few weeks as he kept saying that he was still sourcing the parts. I spoke with him at least twice. On one occassion Ed said that the price would be $300. He also said that I didnt need half the parts the technician had indicated. I said its still more than I wanted to spend. I had already paid for a so called service they did and this would put me way over budget. He said that can he see if he can do a little better to which he told me that he will get back to me as he had another place to get parts from that he would call on my behalf. I called Ed again a couple of weeks later and he said that the price would be $800 for the parts and service. I asked ED how we went up in price from $300 to $800? He said look we just dont want to do any work for you. My technician would never say such things about DCS and I never promised you a price of $300. In my life Ive never seen such a bait andd switch job. These guys are truly a cast of characters.
Now I have paid Casual Furniture services and still have a grill in the same level of disrepair from when I started. I paid a two tongued lying vendor to literally do nothing for me, leave me in the same place I was to start, and casue me aggravation. Apparently Casual Furniture Services has a lot to learn about client vendor relationships.