- Report: #488369
Report - Rebuttal - Arbitrate
Complaint Review: Catalina Express
Catalina Express95 Berth San Pedro, California United States of America
Catalina Express Lied and Lied Some More. Promised refund 3 times and never came through. San Pedro California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The morning of our trip we got to the terminal early and I went to the ticket counter with coupon in hand and was told that the coupon would not be honored. I related the same story above and the CE representative very rudely told me I was mistaken and they wouldnt refund my card even if the phone rep said they would.
I called Catalina Expresss customer service line right away and talked to a nice gentleman who tried his best to help me, but said the ticket window had the final say.
I really dont like being told one thing by a company representative and then having another representative tell me that it was false. I should have just cancel my reservations and booked them over the phone when I called CE right after I placed my order online.
According to the terms of the coupon, its good for up to 6 adult tickets. I purchased 5 so Im looking for a refund of $37.50.
This report was posted on Ripoff Report on 09/01/2009 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Catalina-Express/San-Pedro-California-90731/Catalina-Express-Lied-and-Lied-Some-More-Promised-refund-3-times-and-never-came-through-488369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.