- Report: #488369
Report - Rebuttal - Arbitrate
Complaint Review: Catalina Express
Catalina Express95 Berth San Pedro, California United States of America
Catalina Express Lied and Lied Some More. Promised refund 3 times and never came through. San Pedro California
The morning of our trip we got to the terminal early and I went to the ticket counter with coupon in hand and was told that the coupon would not be honored. I related the same story above and the CE representative very rudely told me I was mistaken and they wouldnt refund my card even if the phone rep said they would.
I called Catalina Expresss customer service line right away and talked to a nice gentleman who tried his best to help me, but said the ticket window had the final say.
I really dont like being told one thing by a company representative and then having another representative tell me that it was false. I should have just cancel my reservations and booked them over the phone when I called CE right after I placed my order online.
According to the terms of the coupon, its good for up to 6 adult tickets. I purchased 5 so Im looking for a refund of $37.50.
This report was posted on Ripoff Report on 09/01/2009 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Catalina-Express/San-Pedro-California-90731/Catalina-Express-Lied-and-Lied-Some-More-Promised-refund-3-times-and-never-came-through-488369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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