- Report: #1040015
Report - Rebuttal - Arbitrate
Complaint Review: Catamaran Resort and Spa
Catamaran Resort and Spa3999 Mission Blvd San Diego, California United States of America
Catamaran Resort and Spa Concealed additional charges on room San Diego, California
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I came for a three-night stay to attend a conference that was hosted here. When I was reserving my room, there was a " conference reservation special," which I decided to take advantage of. When booking, there was no clear explanation of how much each night would be, or the charges associated with each room. I never received a confirmation for my booking, with a receipt of cost. At check-in, I expressed concern to the reservations host that I wasn't anticipating the cost of the room to be so high, but figured that it was my error and that something had slipped by me, so I let that slide. I asked if there were any cheaper options, and she said, no, this is the cheapest room available. The charge presented to me was $153 a night with the special group rate. I agreed to this, and stayed three nights.
The room was at best, mediocre, with grungy carpets, a view of the parking garage nearly 25 feet from my window, and subsequently, no privacy, and worn out, cheesy furniture. The upkeep in the hotel is shameful.
After check-out, I never received a receipt of my charges, and just happened to see on my bank statement that I was charged extra. Upon investigation, I was told that I was charged a $50 upgrade fee (in addition to the $153), for the "Garden View Room" (remember, I was facing the parking garage, immediately outside my window). This was never made clear to me at any point in the reservation, check-in, or check-out process. Even when I confirmed the charges at check-in, it was not apparent on the card reader at the reservations counter. Even when I asked if there was anything cheaper than $153 a night, the employee at the Catamaran denied that there was anything less, and failed to make it clear that I was, in fact, being charged an additional fee.
This report was posted on Ripoff Report on 04/02/2013 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Catamaran-Resort-and-Spa/San-Diego-California-93109/Catamaran-Resort-and-Spa-Concealed-additional-charges-on-room-San-Diego-California-1040015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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