ED Magedson – Founder
Cat's Meow Overcharged with unfriendly help from customer service...do not order from this company!! Internet
Like many others, I was also a victim of this company. Everything about this transaction was sketchy, and I am seriously considering cancelling my credit card because I feel that insecure about my order.
I first was deceived by the quantity. I wanted to get the buy one get one free deal, so I selected quantity 2. Nowhere does it say that quantity 2 actually means a set of 2, so you are actually paying for 4. This then raised my shipping up to $35.98, for a grand total of $71.78. The website also does not allow for you to see the grand total before hitting process order, or else I would have probably caught this.
I ordered on a Sunday afternoon, so I could not call customer service until Monday. I was at work and therefore could not call until 11am. When I called(with a 25 minute hold time), the customer service representative stated it had already been shipped and there was nothing I could do. She stated if I called right away at 8am I could have cancelled my entire order.
I then proceeded to get stern with her and told her all of the reasons why I believe their system was unethical, and wanted a supervisor immediately. She them told me she could refund half of the price, I would only be charged the $35.98, and the extra set I should be a good person and donate to an animal shelter. She was very rude about it. I do not trust I will be getting any money back, but will be monitoring my credit card closely.
All in all, this company is very shady. If you want a similar toy, I would try ordering it off of Amazon or Ebay. I have not yet gotten the product, but my guess is that it won't be worth the trouble.
This report was posted on Ripoff Report on 06/03/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cats-Meow-/internet/Cats-Meow-Overcharged-with-unfriendly-help-from-customer-servicedo-not-order-from-thi-1055925. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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