- Report: #1068005
Report - Rebuttal - Arbitrate
Complaint Review: Cat's Meow Toy
Cat's Meow Toy2 Skyline Drive Hawthorne, New York USA
Cat's Meow Toy dba Merchandise Direct Group Overcharged on order entered via their web site. Hawthorne New York
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I responded to the TV commercial CATS MEOW and accessed the web site displayed in the commercial.I chose the '2 For 1' offer, as adverstised on TV for a price of 19.95 for 2 toys plus shipping and handling. I also opted for the 'deluxe' model with '3 speeds' for an additional 5 dollars per toy.
At NO time during the on-line session is a 'shopping cart' or running balance displayed. A fact I did not realize until after I entered the credit card info.
Then an invoice appeared with the total amount to be charged as 91.78 ! I searched for a telephone number but there are NO telephone numbers on the web site. I clicked on the 'contact us' button and was migrated to a stubbed page, a dead end, with one option of 'order status'.
I then checked Google (I should have done that first) for Cats Meow Complaints and found a site that had the identity of the merchant behind the product: Allstar Marketing Group that is also doing business as Marketing Direct Group, both at the same address of 2 Skyline Dr, Hawthorne NY 10532. MOST IMPORTANT was the eMail address, to which I sent a note, on a Sunday, and in the first sentence, I said I was going to file an "FTC" (Federal Trade Commission) complaint about abusive practices and I included my 'order number' from the on-line invoice..and LO and BEHOLD, I got a reply on Sunday: my order was cancelled !
Recommendation: if you are overcharged, immediately send an eMail to the company (see above) and state that you are going to file an FTC Complaint, you will get relief.
FTC has a web page and a very easy to follow step by step procedure for filing a complaint.
This report was posted on Ripoff Report on 07/18/2013 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cats-Meow-Toy/Hawthorne-New-York-10532/Cats-Meow-Toy-dba-Merchandise-Direct-Group-Overcharged-on-order-entered-via-their-web-si-1068005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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