- Report: #1081683
Report - Rebuttal - Arbitrate
Complaint Review: Cats Meow Toy
Cats Meow Toy Do not order - very shady operation Wallingford, Connecticut
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Be very careful if you try to order this TV advertised toy for your cat(s). On the TV ad they say buy one get a second free. Well when you place your order online - it is very confusing - it asks if you want the buy one get one - when you say yes - it places another one in your order (for a total of 4) - then it states "thank you for your order" - you are not able to review you order at all! Then when you go to their link so you can check the status - it states "cannot find your order" check within 24-48 hours of your order. I placed my order on 8/28 - that evening I contacted their customer service - they said they could not find the order - call back in 3 hours - which I did - they suggested I call back the next day - which I did on 3 separate occasions. Still no record of the order. I checked their customer status link every day about 3 separate times a day. I finally called after a week - they said they still had no record of the order - and since it was a week ago - the order would probably never appear for shipping. Well the next morning I receive and email that my order has been shipped! I contacted their customer service - provided them the names of all the individuals I had spoken with and they said there was nothing they could do - the order was already shipped! They were very "snide" about it too! Be forwarned do not order this product - it is a ripoff!
This report was posted on Ripoff Report on 09/04/2013 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cats-Meow-Toy/Select-StateProvince/Cats-Meow-Toy-Do-not-order-very-shady-operation-Wallingford-Connecticut-1081683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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