• Report: #1063755

Complaint Review: Cat's Meow

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  • Submitted: Tue, July 02, 2013
  • Updated: Tue, July 02, 2013

  • Reported By: michaela — spring hill Florida
Cat's Meow
Internet USA

Cat's Meow AKA Cat's Meow Toy Deceptive Sales Tactics, Hostile Employee Internet

*Author of original report: Update on Cat's Meow

*Consumer Comment: Do not order from TV ads

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Unfortunately, my report is just like the others. In sum, I went online to order one Cat's Meow. The ordering process was very confusing. On one page, you click if you want to order. On another page, they ask how many you'd like. Then on the next page, they ask if you want the deluxe version for a few dollars more. After that, your credit card gets charged without your being able to review it. You can review your purchase only after they charge you! That's how I discovered I wasn't charged the $19.99 I had intended to spend - I was charged almost $100! 

There is no email contact on their site - just a form you fill out. When I filled it out, I got a message back saying that my order had not yet been processed. So I tried calling. The woman with whom I spoke said the same thing and encouraged me to call back in the morning. I called my credit card company to see if they could somehow refuse payment, but they said the order had not gone through yet.

Well, the next morning, the order did go through and my card was charged the nearly $100 amount. I called Cat's Meow right away. The lady with whom I spoke told me she would cancel the order and told me to just return the items when they got to my house. I told her to go ahead and do so. 

I then went online to check the website to see what the return process would entail. On the website, it said I would still get charged a processing and handling fee - which, according to my receipt, was over $30! At that point, I found this website and then got very nervous about the other stories I read because I was feeling like this entire company was engaging in some very deceptive practices.

I called Cat's Meow back. This time, I got a very hostile customer service representative. I wish I would have caught her name because I would post it here. I told her my situation and said I would like to speak with someone in charge about the misleading website. She told me, "Ma'am, you are speaking with her." So I said, "You mean you don't have someone who is above you?" And she said, "Yes, but I'm not going to let you speak with him because I can take your report myself." I told her that wasn't acceptable to me and that I wanted to speak with her manager.

She got really angry with me, refused to do so, and then told me she didn't know what my problem was because her records showed that they were issuing my credit card a full refund. I again explained to her that I merely wanted to speak with someone in charge because they needed to know that their website was misleading. I also told her I wasn't the only one with this problem and that there was an entire website filled with complaints. I told her I felt like I was being ripped off and I needed to speak with a manager. She again refused and kept repeating that she could take my complaint over the phone. Once she realized I wasn't letting up, she finally slammed the phone down and got her supervisor. 

The supervisor's name was Mike. He was pleasant enough on the phone and allowed me to explain my situation to him. He assurred me that I would be given a full refund and that I wouldn't have to pay the processing and shipping fees or anything else for that matter. He just told me to refuse delivery of the packages and that the delivery guy would send them back to Cat's Meow without any problems. 

Next, I told him about the misleading and deceptive pages on their website. He told me he knew it was a problem and that they tried re-wording the pages to make it less confusing for people, but no matter what they did people still got confused. I told him about this website and that they should probably look into it and into a different format for the website because a lot of people were unhappy with the tactics they were using. 

Anyway, I am going to wait and see if I truly receive a full refund. I am also going to write to the company with a more formal complaint. I'm also going to let them know how I was treated by their nasty customer service representative. Hopefully they will do the right thing by me. 

I honestly don't know why it is so difficult for them to make their ordering process more straight forward. Plenty of other websites do that without any trouble. I truly believe this company is using deceptive practices to try to get more money from people. I will not ever buy anything from them again, and I will be encouraging everyone else to do the same. There are plenty of You Tube videos out there with the toy on it, so I may go and post comments about the deceptive practices there as well. People need to know this company is problematic. 


This report was posted on Ripoff Report on 07/02/2013 05:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cats-Meow/internet/Cats-Meow-AKA-Cats-Meow-Toy-Deceptive-Sales-Tactics-Hostile-Employee-Internet-1063755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Update on Cat's Meow

AUTHOR: michaela - ()

So, my story is just like the others ... I was overcharged and deceived by the company selling Cat's Meow. I wanted to provide an update on my situation.

They ended up delivering the box to my house. I took it to the post office and refused delivery. The post office simply took the package and said they would return it to the sender. I was not charged any sort of return fee. Also, our credit card statement showed no charges from the Cat's Meow company. 

So, for those of you who were in the same boat I was (deceived and double or triple charged), you need to do the following:

1. CALL Cat's Meow DIRECTLY. Don't attempt to use their internet contact info - it will just lead you around in circles. Here is the number you need: 866-587-2315

2. Tell them you want a full refund and refuse to pay any sort of shipping, processing, and handling. 

3. Ask to speak to a supervisor. DO NOT LET UP until they allow you to do so. When you talk with the supervisor, let them know their website is deceptive. If enough people do this, change will happen. Write down the name of the person with whom you speak each time ... this way, if they are rude, you will be able to report them.

4. Call your credit card company. Tell them you want to refuse payment from Cat's Meow. 

5. When/if the package arrives, refuse delivery. Don't agree to return it on your own. Tell the post office you did not pay for the item and did not want it delivered. Tell them to send it back to the company and have the company pay for the return shipping. 

IF ENOUGH OF US DO THIS, HOPEFULLY IT WILL SEND A MESSAGE TO THE COMPANY. TAKE THE TIME TO STOP THE DECEIT.

MOST IMPORTANTLY ... go to You Tube. Find the Cat's Meow promo video and post about your negative experience so others do not fall into the same trap. Refer them to this website so they can see the problems many people are having with Cat's Meow. 

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#2 Consumer Comment

Do not order from TV ads

AUTHOR: ramjet - ()

 What you are going through is typical of almost all TV offers.  My advice is to NEVER order anything from any of them.

Many of their (usually crappy) products are offered in various stores.  At least then you will know what you're getting (usually poor quality) and what you're paying.

I have no idea why it's still legal but apparently it is.

I feel for you and wish you luck.

 

 

 

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