- Report: #1077089
Report - Rebuttal - Arbitrate
Complaint Review: Cautivadora
Cautivadora40 wall street 28th floor New York, New York USA
Cautivadora Ripped off by Cautivadora via LivingSocial? Join the club. New York New York
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Has anyone ever purchased from Cautivadora? If not, DON'T EVER. If so, sorry about being ripped off. I purchased a deal through LivingSocial on July 2 for a foldable, travel hammock for $55. After I purchased the LivingSocial voucher, I then went to the Cautivadora site to claim my order only to find out that there was a $16 s+h fee to go with it. (pretty sure that wasn't in the fine print) . Whatever. Bought it anyways b/c I figured the sweet looking hammock was still a good buy for $71. [continued below]....
I've emailed 3 times since then begging them to respond but with no response. Last week they sent out a mass email that basically stated there were now using Fed Ex and I should receive a tracking number directly from Fed Ex. So am I to believe they never really shipped it out via UPS like they originally stated? They also included a number to call their support line if you didn't get it. I called that number and it's a recording that stats that the number "has been temporarily disabled" and then hangs up. So I go to the website (which looks like it was designed when the internet was created) and they offer a number to customer service. Once you call that it stats that "customer service is busy but to leave a message." The site also offers the option to chat/ instant message with a live consultant 24 hrs a day but once you put in your info to engage a rep the site kicks back a msg and tells you that no one is available to speak with you. Welp, looks like they got me.
tl;dr - Don't EVER buy from Cautivadora and be informed that LivingSocial does not always partner with trusted companies.
This report was posted on Ripoff Report on 08/19/2013 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Cautivadora/New-York-New-York-10005/Cautivadora-Ripped-off-by-Cautivadora-via-LivingSocial-Join-the-club-New-York-New-York-1077089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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