- Report: #1078421
Report - Rebuttal - Arbitrate
Complaint Review: Cautivadora
Cautivadora40 Wall Street New York, NY 10005 New York, New York USA
Cautivadora, New York, NY Cautivadora Hammock ordered July 6 2013 thru Living Social site never arrives Internet New York New York
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I ordered the portable hammock that was advertised on Living Social through Cautivadora July 6, 2013.
I received a confirmation from Cautivadora within the week and then a shipping confirmation on 8/1/2013. On 8/16, I received an email from the company saying that the order was being shipped via UPS Ground but, I did not receive an confirmation with tracking number from them.
I attempted to call their customer service line but was unable to get through and left several messages which were never returned. I spoke to the representatives at Living Social and they stated that they'd followup with Cautivadora for me. They replied to contact them via email and I did get a response and reference to Q&A's which answered the full charge question.
I called four different times to Cautivadora 877-601-0001. Each time I got a voice recording asking me to leave a detailed message and that they would get back to me. Got a recording that indicated no one was available to take call. Wrote email to Cautivadora customer service to find out what to do & never got a reply. Tried calling the L.S. number again & recording said the line was disabled. It is late August and I am still waiting for their phone call.
I then wrote Cautivafora an email and this was the response that I got back:
We are out right now looking for that next great deal from you. Here is a link to the answers to some commonly asked questions. I would say 90% of customers will find the answer on this link. http://www.cautivadora.com/Customer-Support_ep_45.html
For those of you with a Living Social Hammock voucher that starts with 1000 please contact Living Social for a new voucher number. Your voucher should start with FHC.
If you have a question about returns-shipping here is the link that you may look at that explains how returns and shipping are handled. http://www.cautivadora.com/Terms-and-Conditions_ep_2-1.html
If you still have questions about an order or placing an order please contact customer service at 877-601-0001 or utilize the livechat on our website. CSR are available 7am to 3am EST(that is 20 hours per day).
All other business please leave your e-mail and we will get back to you shortly.
So I wrote to customer service at Living Social describing what was happening. They did respond & said they would look into it. I forwarded them all the emails I had from Cautivadora. I asked if they screened their vendors since I had found several complaints against this company.
Generally, I check out any site before making any online purchase but put faith in Living Social to deal with legitimate companies. I was wrong and now am out money because of it. I won't be dealing with Living Social going forward and will let everyone of my friends know that they should stop too because of my incident and other that I have read about on this site. Thank you for providing the consumer a means to share their bad experiences and to warn those unknowing.
Last time I do anything with Living Social. They dropped the ball & did not support this customer. And this should go without saying -- but, I won't order anything from Cautivadora -- ever!
This report was posted on Ripoff Report on 08/23/2013 11:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Cautivadora/New-York-New-York-11210/Cautivadora-New-York-NY-Cautivadora-Hammock-ordered-July-6-2013-thru-Living-Social-site-1078421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.